IT On-site Support Intern

Carlsberg Shared Services; Poznań; Hybrid; PLN 28,000 - 33,000; Part time

Job summary

Carlsberg Shared Services in Poznań is seeking an IT On-site Support Intern to assist end users with day-to-day technical issues and to promote effective use of Microsoft 365 tools. You will join a local IT Onsite Support team within the wider Integrated IT structure.

In this 6-month paid internship, you will provide onsite and remote support to about 500 employees, deliver practical IT training for new staff, resolve Microsoft 365 problems, and help keep local business applications running

Qualifications

• Interest in IT Infrastructure and Service Operations practices.
• Enjoy international environment.
• Open-minded, enthusiastic and responsible.
• Proficiency in MS Office.
• English and Polish communicative (min. B2).
• Teamwork approach.
• Available for at least 20 hours per week.
• Willing to work from the office (onsite).

Responsibilities

• Providing onsite and remote IT support to ~500 employees in Poznań, including remote workers.
• Delivering practical IT training for new employees on network access, printer setup, email setup, meeting room booking, and Carlsberg tools.
• Resolving day-to-day Microsoft 365 issues and guiding users to solutions.
• Supporting local business applications and ensuring smooth daily operation.

Skills

MS Office

English proficiency

Polish proficiency

Teamwork

Tools

Microsoft 365

Job description

Role Overview

As part of the local IT Onsite Support team, you will provide both proactive and reactive IT support to end users, helping them resolve day-to-day technical issues. You will also support employees in making effective use of Microsoft 365 tools by sharing practical knowledge and guidance. The local team operates within the wider Integrated IT structure.

IT On-site Support Intern, Poznań

Role Overview

As part of the local IT Onsite Support team, you will provide both proactive and reactive IT support to end users, helping them resolve day-to-day technical issues. You will also support employees in making effective use of Microsoft 365 tools by sharing practical knowledge and guidance. The local team operates within the wider Integrated IT structure.

What You’ll Be Doing

• Providing onsite and remote IT support to approximately 500 employees in Poznań, including employees working remotely.
• Delivering practical IT training, particularly for new employees, covering network access, printer installation, email setup, meeting room booking, and the effective use of essential Carlsberg tools and applications.
• Resolving day‑to‑day Microsoft 365 issues and guiding users towards effective solutions.
• Supporting local business applications and helping to ensure their smooth daily operation.

What We’re Looking For

We are looking for candidates who:

• Have interest in IT Infrastructure and Service Operations practices
• Enjoy international environment
• Are open‑minded, enthusiastic and responsible
• Have proficiency in MS Office
• Speak English and Polish communicatively (min. B2 level)
• Have a teamwork approach
• Are available for at least 20 hrs per week
• Are willing to work from the office (onsite work)

What You Can Expect

• 6 months of paid internship with a chance of extension
• Flexible working hours
• Working in a hybrid mode
• English as a main internal communication language
• Possibility to gain business knowledge and practical skills in international, diverse teams
• Amazing events, e.g. after work beer events

We review applications on an ongoing basis, and the position may be filled at any time. We look forward to receiving your application.

Carlsberg Group: Brewing for a better today and tomorrow

For us success has always been in the diverse mix of our people, our beers and our brands. At Carlsberg, we want to recruit and develop people with a global mindset, cultural understanding, and international experience to ensure that our organization stays agile, inclusive and prepared for future growth. Only by acknowledging and harvesting from different perspectives and experiences, will we gain competitive advantage and leverage the effect of diversity for business growth. Carlsberg aims to create equal access to opportunity regardless of social identity, and we encourage everyone to apply regardless of gender, nationality, race, religion or any other characteristics protected by law.