German-Speaking L1 IT Support Specialist (Hybrid)

Unisys; Wrocław; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Life insurance

Private health insurance

Sports Card

Paid holidays

Unisys University

Onboarding & training in Budapest &Mun

Job summary

Unisys is seeking a Service Desk Level 1 Agent to be the first point of contact for end users seeking technical assistance via phone, web, chat or email. You will log incidents and service requests, perform initial diagnosis, and ensure timely ticket handling, documentation and escalation when needed.

In this hybrid role in Poland, you will work with software, hardware, OS and network issues, strive for first contact resolution, provide clear updates to users, and support continuous improvement

Qualifications

• 1–2 years in a service desk or similar technical role.
• Fluent English and German at C1 level or equivalent.
• Proficient in basic IT troubleshooting for software, hardware, OS and networks.
• Understanding of POS/KDS systems is a plus.

Responsibilities

• Log and manage incidents and service requests across channels.
• Provide initial diagnosis and resolutions or escalation with complete diagnostics.
• Maintain clear communications and ensure SLAs and ticket closure.
• Support knowledge sharing and continuous improvement.

Skills

Service desk experience

English & German (C1)

IT troubleshooting

POS/KDS knowledge (adv)

Job description

Unisys is seeking a Service Desk Level 1 Agent to be the first point of contact for end users seeking technical assistance via phone, web, chat or email. You will log incidents and service requests, perform initial diagnosis, and ensure timely ticket handling, documentation and escalation when needed.

In this hybrid role in Poland, you will work with software, hardware, OS and network issues, strive for first contact resolution, provide clear updates to users, and support continuous improvement