IT Delivery Manager - Business Solution Team Service

Hitachi Vantara Corporation; Kraków; On-site; PLN 180,000 - 300,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Fitness programs

Employee Capital Plans (PPK)

Home office equipment allowance

Eye care allowance

Company events

Psychological support

Job summary

Hitachi Energy is seeking an IT Delivery Manager within the BST Service to lead delivery of Service BST projects and transformation programs, ensuring they are completed on time, within scope, budget, and quality expectations.

You will drive business value realization, translate strategy into executable digital initiatives, and serve as the key delivery partner between IT and Service Business Unit leadership. You will coordinate global teams and external suppliers to deliver value.

Qualifications

• 12+ years in IT delivery managing global programs.
• Experience with ERP transformations and post-merger initiatives.
• Strong stakeholder management and leadership skills.

Responsibilities

• Lead cross-functional delivery teams and external suppliers.
• Drive delivery aligned with budgets, timelines, and quality.
• Establish delivery governance and reporting frameworks.
• Monitor project health, risks, dependencies, and budget.
• Coordinate internal and external resources for delivery.
• Ensure smooth handover with Service Delivery and Operations.
• Eliminate duplication and maximize reuse of capabilities.
• Evaluate supplier offers and recommend next steps.
• Suggest process and technology improvements.
• Review supplier deliverables to support business objectives.

Skills

IT Delivery

Global programs

Salesforce

MuleSoft

APIs

ServiceNow

Data & Analytics

Agile

Stakeholder management

ERP transformation

Delivery governance

Tools

MuleSoft

Salesforce

APIs

ServiceNow

Analytics tools

Job description

Job Description:

The opportunity

As an IT Delivery Manager within the Business Solution Team (BST) Service, you will lead the delivery of Service BST projects and transformation programs, ensuring they are completed on time, within scope, budget, and quality expectations. You will drive business value realization, translate strategy into executable digital initiatives, and serve as the key delivery partner between IT and Service Business Unit leadership.

How you will make an impact

• Lead and coordinate cross-functional delivery teams, including Business Analysts, Solution Architects, QA specialists, and external suppliers. Collaborate closely with Global Business Process Owners (GBPOs), and transformation leaders.
• Drive project and program delivery aligned with business priorities, timelines, budgets, and quality standards.
• Establish and manage delivery governance, reporting frameworks, and steering committees. Lead demand management, portfolio review, and prioritization activities.
• Monitor project health, risks, dependencies, resource allocation, and budget performance.
• Assess resource and competency requirements and ensure effective staffing. Coordinate internal and external resources to ensure successful solution delivery.
• Coordinate with Application Service Delivery and Operations teams to ensure smooth handover of implemented solutions.
• Eliminate duplication of initiatives and maximize reuse of enterprise capabilities and platforms.
• Support program manager in evaluating supplier offers and recommending right way forward.
• Recommend improvements to processes and technology that improve the effectiveness of the team.
• Review supplier deliverables, evaluate solution effectiveness, and provide recommendations to support business objectives.

Your background

• 12+ years of experience in IT delivery, including leading global programs with budgets above €3–5M.
• Strong knowledge of Salesforce, integration platforms (MuleSoft, APIs), ServiceNow, Data & Analytics, and Agile delivery methodologies.
• Proven experience managing distributed teams and third-party service providers across multiple regions.
• Strong stakeholder management skills, with the ability to influence business leaders and process owners.
• Demonstrated success in delivering business transformation programs, including ERP transformations, template rollouts, or post-merger harmonization initiatives.
• Solid understanding of service domain processes, including Enterprise Asset Management (EAM), Field Service Management (FSM), and Asset Performance Management (APM).
• Excellent leadership, communication, negotiation, facilitation, and decision-making skills, with a proactive and customer-focused mindset.
• Strong expertise in risk management, integration best practices, and driving collaboration across business, infrastructure, and development teams.

More about us

At Hitachi Energy, we recognize that our people are at the heart of our success. We are committed to providing a supportive and inclusive workplace, competitive rewards, and opportunities for profes-sional and personal growth. Our benefits package is designed to help employees thrive both at work and in their personal lives.

Our benefits offering for this role generally includes:

• Private medical care and life insurance
• Access to fitness and wellness programs
• Access to benefits platform with discounts and perks
• Employee Capital Plans (PPK)
• Equipment for working from home or allowances for setting up a workplace at home
• Spectacles and contact lenses allowance
• Company events and team building activities
• Psychological support program

You will receive more specific information during the recruitment process.

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.