Digital Business Analyst - Digital Service Solutions

Hitachi Vantara Corporation; Kraków; On-site; PLN 90,000 - 150,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Wellness programs

Benefits platform discounts

Employee Capital Plans (PPK)

Home office setup

Eye care allowance

Company events

Psychological support

Free parking

Job summary

Hitachi Energy in Kraków seeks a Digital Business Analyst to translate business needs into actionable requirements for digital service solutions. You will collaborate with Product Management, service domain experts, and development teams to refine requirements into epics, features, and user stories.

The role emphasizes clear, testable requirements with strong English communication, process modeling, and workflow documentation to support successful implementations.

Qualifications

• University degree (Bachelor’s or Master’s) in Business, Information Systems, Engineering, Computer Science, or a related discipline.
• Proven experience in business analysis, requirements engineering, or a similar role in digital or software solution development.
• Strong ability to elicit, structure, document, and communicate requirements clearly.
• Experience working with cross-functional teams in agile, hybrid, or structured development environments, including iterative requirement refinement.
• Experience with process analysis, workflow documentation, and acceptance criteria definition.
• Strong communication, facilitation, and documentation skills in English.
• Experience with digital service solutions in industrial, energy, utility, or asset-intensive environments is an advantage.
• Familiarity with backlog refinement, process modeling, user journey mapping, testing support, or requirement management tools is meriting.

Responsibilities

• Elicit, analyze, document, and maintain functional and non-functional requirements for digital service solutions.
• Define use cases, user stories, process flows, business rules, and acceptance criteria with stakeholders.
• Act as an interface between Product Management, service domain experts, architecture, development, and other stakeholders to clarify needs and resolve gaps.
• Analyze current and target business and service processes to identify needs, impacts, and opportunities for improvement.
• Support refining requirements into epics, features, user stories, and acceptance criteria for delivery teams.
• Provide requirement clarification during development, testing, rollout, and user acceptance activities.
• Maintain traceability between business needs, requirements, features, and acceptance criteria.
• Contribute to high-quality documentation of requirements, assumptions, decisions, and processes.

Skills

Requirements elicitation

Documentation

Stakeholder collaboration

Agile environment experience

Process analysis

Education

Bachelor’s or Master’s degree in Business, Information Systems, Engineering, Computer Science

Tools

Process mapping tools

Requirement management tools

Agile tooling (e.g., Jira-like)

Job description

Job Description:

The Opportunity

Business Unit Service is at the forefront of delivering advanced service solutions worldwide. Our Digital Service Solutions R&D organization is responsible for designing, developing, and delivering next-generation digital service solutions that accelerate the transformation toward outcome-based service offerings. By leveraging data, AI, and emerging technologies, we create scalable, high-value digital capabilities that support customers throughout the asset lifecycle and underpin long-term service growth.

As Digital Business Analyst, you will play a key role in translating business needs, service processes, and user requirements into clear, structured, and actionable solution requirements for BU Service digital service solutions. You will support the development lifecycle through continuous collaboration with business and technical stakeholders, ensuring that requirements are refined iteratively, remain traceable, and are fit for implementation and validation.

This role directly impacts the success of customer-relevant and operationally effective digital solutions by bridging Product Management, service domain experts, architecture, and development teams. Your work will help ensure that requirements are clear, consistent, testable, and aligned with both business value and practical implementation needs.

How You’ll Make an Impact

• Elicit, analyze, document, and maintain functional and non-functional requirements for digital service solutions.
• Define use cases, user stories, process flows, business rules, and acceptance criteria in collaboration with relevant stakeholders.
• Act as a key interface between Product Management, service domain experts, architecture, development, and other stakeholders to clarify needs and resolve requirement gaps.
• Analyze current and target business and service processes to identify needs, impacts, and improvement opportunities.
• Support Product Management and delivery teams in refining requirements into epics, features, user stories, and acceptance criteria.
• Provide requirement clarification during development, testing, rollout, and user acceptance activities.
• Maintain traceability between business needs, requirements, solution features, and acceptance criteria.
• Support verification and validation by helping ensure requirements are complete, testable, and well documented.
• Maintain high-quality documentation of requirements, assumptions, decisions, and process descriptions.
• Contribute to continuous improvement of analysis methods, templates, and collaboration practices within the team.

Your Background

• University degree (Bachelor’s or Master’s) in Business, Information Systems, Engineering, Computer Science, or a related discipline.
• Proven experience in business analysis, requirements engineering, or a similar role in digital or software solution development.
• Strong ability to elicit, structure, document, and communicate requirements clearly.
• Experience working with cross-functional teams in agile, hybrid, or structured development environments, including iterative requirement refinement.
• Experience with process analysis, workflow documentation, and acceptance criteria definition.
• Strong communication, facilitation, and documentation skills in English.
• Experience with digital service solutions in industrial, energy, utility, or asset-intensive environments is an advantage.
• Familiarity with backlog refinement, process modeling, user journey mapping, testing support, or requirement management tools is meriting.

More about us

At Hitachi Energy, we recognize that our people are at the heart of our success. We are committed to providing a supportive and inclusive workplace, competitive rewards, and opportunities for professional and personal growth. Our benefits package is designed to help employees thrive both at work and in their personal lives.

Our benefits offering for this role generally includes:

• Private medical care and life insurance
• Access to fitness and wellness programs
• Access to benefits platform with discounts and perks
• Employee Capital Plans (PPK)
• Equipment for working from home or allowances for setting up a workplace at home
• Spectacles and contact lenses allowance
• Company events and team‑building activities
• Psychological support program
• Free parking available

Add if applicable: additional benefits may apply depending on the role, grade, and business requirements.

You will receive more specific information during the recruitment process.

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.