IT 2nd Level Support (PLM)(all genders)

Mettler-Toledo International, Inc; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Festive benefits paid in April and Dec

Medical care with Medicover

Possibility to extend medical to/fam.

Life insurance

Sports card (Medicover)

Language courses

Training offer to support development

Wellbeing activities and CSR

Job summary

METTLER TOLEDO is seeking an IT 2nd Level Support (all genders) to join our Mechanical Design Automation Product team. The role supports R&D with production data release and PLM projects across global subsidiaries, primarily for the American market, with a start time between 9:30 and 10:00.

The internal contract title is PLM Solution Specialist. You will provide tier 2 support, improve processes, and train users on new functionalities within a global, collaborative environment.

Qualifications

• Bachelor’s or Master’s degree in Mechanical Engineering, Computer Science, Software Engineering, or related field.
• Fluency in English, minimum C1 level.
• Familiarity with change management processes (CMII/ITIL) and experience developing installation scripts for global distribution is desirable.
• Independent and precise work style with strong problem-solving skills.

Responsibilities

• Support end-to-end solution from creating product designs in 3D CAD systems to releasing them in Teamcenter.
• Provide tier 2 support in close collaboration with tier 1 power users.
• Identify improvement areas in functionalities, performance, automation, user-friendliness, and robustness.
• Contribute to the evolution of global process templates and quality checks.
• Support installation of MCAD applications including Teamcenter integrations.
• Maintain documentation and execute test scripts.
• Support upgrade projects through all phases until production delivery.
• Conduct user training for new functionalities.

Skills

English fluency

PLM systems (Teamcenter)

CAD proficiency (Creo/Inventor)

ITIL familiarity

Problem solving

Cross-functional communication

Education

Bachelor’s or Master’s in Mechanical Engineering/CS/Software Engineering

Tools

Siemens Teamcenter

PTC Creo

Autodesk Inventor

Job description

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Our Opening and Your Responsibilities

We are looking for a IT 2nd Level Support (all genders) to become a key member of our Mechanical Design Automation Product team. In this role, you will play an essential part in assisting our R&D units with the creation and release of production data while actively contributing to PLM projects across METTLER TOLEDO subsidiaries worldwide. This position is designed to provide support to the American market.

Please note that this role requires a daily start time between 9:30 AM and 10:00 AM.

Internal job title, that will appear on the contract is PLM Solution Specialist.

Your Responsibilities

• Support the end-to-end solution from creating product designs in 3D Mechanical CAD systems (Creo and Inventor) to releasing them in our global PLM System (Teamcenter),
• Provide tier 2 support (troubleshooting and resolving issues) in close collaboration with power users (tier 1),
• Identify improvement areas in functionalities, performance, automation, user-friendliness, and solution robustness,
• Contribute to the evolution of global process templates, design guidelines, and quality checks in collaboration with Product Owner, Solution Architect, and Business Analyst,
• Support installation of MCAD applications including Teamcenter integrations for end-user clients,
• Maintain documentation to empower power users (user manuals, process documentation) and execute test scripts,
• Support enhancement and upgrade projects through all phases until production delivery,
• Conduct user training for new and refreshed functionalities.

What You Need to Succeed

• Bachelor’s or Master’s degree in Mechanical Engineering, Computer Science, Software Engineering, or related field.
• Fluency in English, both written and spoken (minimum C1 level),
• Familiarity with change management processes (CMII, ITIL, or similar) and experience developing installation scripts for global distribution is desirable,
• Independent and precise work style with strong problem-solving skills and understanding of complex processes and interdependencies,
• Excellent team player with strong communication skills across different teams and regions (R&D, Operations),
• Knowledge of PLM systems (Siemens Teamcenter is a plus),
• Proficient in CAD for mechanical systems (PTC Creo preferred; Autodesk Inventor a plus).

Our Offer to You

• Contract of employment [umowa o pracę], we are looking for a long term cooperation,
• A diverse and inclusive workplace,
• Festive benefits paid in April and December,
• Medical care with basic dental package (Medicover), with possibility to extend to Damian Medical Center,
• Possibility to extend medical care to family members,
• Life insurance with possible extended scope,
• Sports card (Medicover),
• Language courses,
• A vast training offer to support your development,
• Wellbeing activities, CSR, with space for your initiatives*,Discounts for meals and special offers at Platan Business Park.

*We are focusing on entertainment and supporting your physical and mental health – check out our LinkedIn profile!

The recruitment process consists of the following steps:

• CV selection - we contact selected candidates
• Phone screening with a recruiter (approx. 15 min)
• Initial interview with the Manager and Recruiter (video conference, approx. 1 hour)
• F2F meeting at the office (1 hour).

The information obligation arising from Article 18 [3ca] of the Labor Code is fulfilled before establishing the employment.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy.