3rd level technical Software Support Engineer (all genders)

Mettler-Toledo, Inc.; Warszawa; Hybrid; PLN 80,000 - 120,000; Full time

Benefits offered by this job

Annual reward

Hybrid work model

Medical care with basic dental (Medico

Life insurance

Job summary

METTLER TOLEDO is seeking a skilled technical support engineer to join our team in Warsaw. You will provide 3rd level support for production software applications, document cases, and assist with cloud-related infrastructure topics.

The role includes training customers, supporting installations, and contributing to product documentation and testing. The ideal candidate has 2–3 years in technical support, strong English skills, and hands-on experience with Docker, Kubernetes, and Azure.

Qualifications

• Higher level training in electrical engineering or IT with 2–3 years of professional experience.
• Good customer service skills.
• Good knowledge of installing/maintaining software for production processes.
• Root cause analysis and problem solving techniques.
• Experience in technical support engineering or similar.
• Good English skills (spoken and written).
• Technical experience (TCP/IP network, Database, Web Services) in large distributed client-server systems.
• Experience deploying, securing and operating container-based systems (Docker/Kubernetes) on private/public clouds (Azure).
• Understanding of large-scale distributed systems and microservices.

Responsibilities

• Provide technical 3rd level support for assigned applications.
• Document support cases for analysis.
• Support cloud-related infrastructure topics.
• Assist in software testing.
• Provide pre-sales support.
• Assist market organizations with installations and system design proposals.
• Train customers and market teams.
• Write technical documentation and create training materials.
• Collaborate with Product Managers and R&D on field feedback and new versions.

Skills

Customer service

English proficiency

Problem solving

Independent investigation

Ownership of issues

Team collaboration

Education

Electrical engineering or IT degree

Tools

Docker

Kubernetes

Microsoft Azure

MS SQL

Windows Server OS

Job description

Our Opening and Your Responsibilities

We are looking for a skilled and motivated professional to join our team.

This person will be responsible for providing technical support for software applications used in production processes.

Duties and Responsibilities

• Providing technical 3rd level support for assigned applications.
• Documenting support cases worked on for further analysis purposes.
• Providing internal support for cloud related infrastructure topics.
• Assisting in software products testing.
• Providing pre-sales support.
• Supporting market organizations in customer projects off- and on-site with assigned applications installations (proposing/ designing system architectures, implementation plans, configuration features, validation).
• Training market organizations and end-customers.
• Write technical documentations e.g. knowledge base articles, description of a functionality etc.
• Creation/ adapting training documentation/ video.
• Cooperating with Product Managers on customer support cases
• Cooperating with R&D on development of new software versions e.g. discussing specifications, sharing know from the field, smoke tests etc.

To succeed in this role, you will need not only strong technical knowledge but also the ability to investigate issues independently, learn new technologies, and take ownership of resolving problems.

What You Need to Succeed

• Technical education with preferably a higher level of further training in electrical engineering or IT with 2-3 years of professional experience in a similar position,
• Good customer service skills,
• Good knowledge of installing/ maintaining software needed for production process,
• Good knowledge of root cause analysis and problem solving techniques,
• Experience in technical support engineering or similar,
• Good English skills (spoken and written),
• Technical experience (TCP/IP network, Database (MS SQL), Windows Server OS, Virtualizations, Web Services, etc.) in application support of large distributed client-server systems,
• Experience in deploying, securing and operating container-based systems such as Docker or Kubernetes on private and public clouds (such as Microsoft Azure),
• Understanding of large-scale distributed systems, advanced concepts of computer architecture and microservices (load balancers, caching, web servers, application servers, networking),
• Experience in international work environment.

This will be your additional asset:

• In depth technical experience (TCP/IP network and virtualization),
• Knowledge of REST APIs, OPC or similar integration technologies,
• Experience in industrial environments and manufacturing software systems,
• Container and cloud technologies (Docker, Kubernetes, Microsoft Azure),
• Cybersecurity concepts (certificates, authentication, authorization),
• Scripting (JavaScript, T-SQL).

Our Offer to You

• Contract of employment [umowa o pracę], we are looking for a long term cooperation,
• Annual reward,
• Hybrid work model (3 days of work from the office, 2 days from home per week),
• A diverse and inclusive workplace,
• Festive benefits paid in April and December,
• Medical care with basic dental package (Medicover), with possibility to extend to Damian Medical Center,
• Possibility to extend medical care to family members,
• Life insurance with possible extended scope,
• Sports card (Medicover),
• Language courses,
• A vast training offer to support your development,
• Wellbeing activities, CSR, with space for your initiatives*,
• Discounts for meals and special offers at Platan Business Park.

The information obligation arising from Article 18 [3ca] of the Labor Code is fulfilled before establishing the employment.

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy.