IT 2nd Level Support (PLM)(all genders)

Mettler Toledo Llc; Warszawa; On-site; PLN 70,000 - 110,000; Full time

Benefits offered by this job

Annual reward

Hybrid work model

Medical care with basic dental package

Life insurance

Sports card

Language courses

Training programs

Wellbeing activities

Meal discounts

Job summary

Join Mettler Toledo Llc as an IT Support Specialist (2nd Level Support) in the Product Structure/Bill of Material Product team. You will support R&D units with creation and release of production data, with a daily start between 9:30 AM and 10:00 AM. Internal job title on contract will be PLM Solution Specialist.

The role is designed to provide support to the American market and uses a hybrid work model. Responsibilities include end-to-end BOM management, tier 2 issue resolution, process

Qualifications

• Master’s or bachelor’s degree in engineering or equivalent education.
• Experience with change management processes (e.g., CMII, ITIL).
• Advanced proficiency in English (C1 level).
• Strong communication skills with the ability to collaborate across teams such as R&D and Operations.
• Independent, accurate work style with high problem-solving skills and understanding of complex processes.
• Excellent team player with strong communication abilities.
• Good knowledge of PLM systems; experience with Siemens Teamcenter is a plus.

Responsibilities

• Support the end-to-end solution from Product Structure creation to managing and releasing Engineering and Manufacturing BOMs,
• Provide tier 2 support by troubleshooting and resolving issues alongside power users (tier 1),
• Identify areas for improvement with regards to functionalities, performance, automation, user friendliness and robustness of the solutions,
• Contribute to the evolution of the global process template, design guidelines and design quality checks, collaborating with Product Owner, Solution Architect and Business Analyst,
• Maintain documentation such as user manuals and process guides to empower power users,
• Execute and maintain test scripts to ensure solution quality,
• Support enhancement and upgrade projects through all phases until production delivery,
• Conduct user training for new and updated functionalities.

Skills

PLM knowledge

Strong communication

Problem solving

Team player

Independent work

English proficiency

Education

Master’s or bachelor’s degree in engineering

Tools

Siemens Teamcenter

Job description

Our Opening and Your Responsibilities

Are you:

• IT Support Specialist
• Thinking about expanding your career
• Interested in PLM area

If yes, then we have great opportunity for you

Join our team as a 2nd Level Support (all genders) in the Product Structure/Bill of Material Product team, where you will play a key role in supporting R&D units with the creation and release of production data. This position is designed to provide support to the American market.

Please note that this role requires a daily start time between 9:30 AM and 10:00 AM.

Internal job title, that will appear on the contract is PLM Solution Specialist.

Key Responsibilities

• Support the end-to-end solution from Product Structure creation to managing and releasing Engineering and Manufacturing BOMs,
• Provide tier 2 support by troubleshooting and resolving issues alongside power users (tier 1),
• Identify areas for improvement with regards to functionalities, performance, automation, user friendliness and robustness of the solutions,
• Contribute to the evolution of the global process template, design guidelines and design quality checks, collaborating with Product Owner, Solution Architect and Business Analyst,
• Maintain documentation such as user manuals and process guides to empower power users,
• Execute and maintain test scripts to ensure solution quality,
• Support enhancement and upgrade projects through all phases until production delivery,
• Conduct user training for new and updated functionalities.

What You Need to Succeed

• Master’s or bachelor’s degree in engineering or equivalent education,
• Experience with change management processes (e.g., CMII, ITIL),
• Advanced proficiency in English, both written and spoken (minimum C1 level),
• Strong communication skills with the ability to collaborate across teams such as R&D and Operations,
• Independent, accurate work style with high problem-solving skills and understanding of complex processes,
• Excellent team player with strong communication abilities,
• Good knowledge of PLM systems; experience with Siemens Teamcenter is a plus.

Our Offer to You

• Contract of employment [umowa o pracą], we are looking for a long term cooperation,
• Annual reward,
• Hybrid work model,
• A diverse and inclusive workplace,
• Festive benefits paid in April and December,
• Medical care with basic dental package (Medicover), with possibility to extend to Damian Medical Center,
• Possibility to extend medical care to family members,
• Life insurance with possible extended scope,
• Sports card (Medicover),
• Language courses,
• A vast training offer to support your development,
• Wellbeing activities, CSR, with space for your initiatives*,
• Discounts for meals and special offers at Platan Business Park.

*We are focusing on entertainment and supporting your physical and mental health – check out our LinkedIn profile!

The recruitment process consists of the following steps:

• CV selection – we contact selected candidates
• Phone screening with a recruiter (approx. 15 min)
• Initial interview with the Manager and Recruiter (video conference, approx. 1 hour)
• F2F meeting at the office (1 hour).

The information obligation arising from Article 18 [3ca] of the Labor Code is fulfilled before establishing the employment.

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy.