IS Technology Specialist

USTBC ABB Installation Products Inc.; Kraków; Hybrid; PLN 210,000 - 270,000; Full time

Job summary

ABB is seeking a Patch Management SME to oversee the Qualys Patch Management platform across the organization. You will enable global teams, drive platform adoption, and provide expert guidance aligned with cybersecurity governance and operational excellence.

You will lead onboarding, access management, and end-user support, collaborating with InfoSec, infrastructure, and the Qualys vendor. This is a hybrid role with global impact.

Qualifications

• Experience in enterprise IT environments with ITIL framework.
• Strong patch and vulnerability management knowledge; Qualys PM is a plus.
• Excellent English (C1) and written communication.
• Experience with Windows and Linux server environments.
• Familiarity with SaaS platforms and global support models.
• Experience interacting with external vendors and escalation management.
• Ability to design onboarding sessions and trainings for diverse teams.

Responsibilities

• Act as SME for Patch Management platform across ABB.
• Lead onboarding of units, divisions, apps, and infra to the platform.
• Manage user access, roles, and entitlements per governance.
• Deliver platform demos, trainings, and workshops globally.
• Provide guidance on Qualys capabilities and patching standards.
• Troubleshoot platform issues with internal teams and Qualys.
• Manage vendor support cases and track improvements with Qualys.
• Maintain procedures and knowledge articles for ABB teams.
• Support governance, reporting, and KPI tracking for platform.

Skills

ITIL expertise

English C1

Patch management

Windows servers

SaaS support

Vendor management

Training delivery

Communication skills

Tools

Qualys PM

ServiceNow

Job description

At ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to: IS Technical Service Mgr Technical Plt.

Your role and responsibilities

The Qualys Patch Management SME serves as the technical and operational expert for the Qualys Patch Management platform across ABB. This role ensures stable platform operations, drives adoption across Business Units and Divisions, enables our global teams, and provides expert guidance aligned with ABB’s commitment to operational excellence and cybersecurity governance.

The SME acts as the primary point of contact for onboarding activities, access management, technical troubleshooting, and end-user support, collaborating closely with business stakeholders, ABB InfoSec, infrastructure teams, and the Qualys vendor organization to support ABB’s digital transformation initiatives.

The work model for the role is: #Li-hybrid

• Acting as the subject matter expert for Patch Management service and related services across ABB
• Supporting onboarding of Business Units, Divisions, applications, and infrastructure teams to the platform
• Managing user access requests, role assignments, and platform entitlements in alignment with ABB’s governance requirements
• Conducting platform introduction sessions, demonstrations, training workshops for ABB teams globally
• Providing technical guidance on Qualys capabilities, prerequisites, limitations, and align with ABB’s patch management standards
• Investigating and troubleshoot platform issues, collaborating with ABB support teams and Qualys
• Managing vendor support cases through resolution
• Liaising with Qualys on defects, feature requests, and service improvements relevant to ABB’s needs
• Maintaining operational procedures, knowledge articles, and documentation accessible to ABB teams
• Supporting platform governance, reporting, KPI tracking, and continuous improvement aligned with ABB standards
• Collaborating across Vulnerability Management, InfoSec, and Infrastructure teams to ensure consistent processes
• Participating in testing and validation of platform releases and enhancements
• Inventing, proposing and driving automation/improvement opportunities

Qualifications for the role

• Minimum 3 years of experience in enterprise IT environments (IT service management framework - ITIL)
• English proficiency at C1 level or above
• Strong understanding Patch/Vulnerability Management process in regulated environments, experience in Qualys PM is a plus
• Good knowledge of Windows and Linux server environments across enterprise scale
• Experience supporting enterprise SaaS platforms and technical services in global organizations
• Familiarity with ServiceNow and ITIL-based service management practices as used at ABB
• Experience working with external vendors and managing support escalations in multinational settings
• Strong troubleshooting and analytical skills, excellent attention to details
• Strong communication skills ensure the maintenance and improvement of information and knowledge effectively and efficiently for the convenient usage of the information and knowledge throughout the organization
• Ability to communicate effectively with diverse technical and non-technical stakeholders across ABB
• Experience delivering training sessions, demos, and customer onboarding activities globally
• Profound understanding of presentation techniques and effective presentation skills

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.