IS Technology Specialist

ABB; Kraków; On-site; PLN 180,000 - 240,000; Full time

Job summary

ABB is seeking a Qualys Patch Management SME to serve as the technical and operational expert for the Qualys Patch Management platform across ABB. This role ensures stable platform operations, drives adoption across Business Units and Divisions, enables our global teams, and provides expert guidance aligned with ABB's cybersecurity governance.

The SME acts as the primary point of contact for onboarding activities, access management, troubleshooting and end-user support, collaborating with ABB

Qualifications

• 3+ years in enterprise IT environments (ITIL)
• English at C1 level or above
• Experience with Patch/Vulnerability Management; Qualys PM is a plus
• Windows and Linux server environments knowledge
• Experience with enterprise SaaS platforms and global orgs

Responsibilities

• Act as SME for Patch Management across ABB
• Onboard BU/Divisions and manage platform access
• Manage user access requests and entitlements
• Conduct platform introduction sessions and trainings
• Provide technical guidance on Qualys capabilities and standards
• Troubleshoot platform issues with ABB and Qualys
• Manage vendor support cases and defects/requests
• Maintain procedures and knowledge articles
• Support governance, KPIs and continuous improvement
• Collaborate with Vulnerability Management, InfoSec and Infrastructure teams
• Participate in testing of platform releases and enhancements
• Identify and drive automation opportunities

Skills

ITIL experience

English proficiency (C1+)

Troubleshooting

Communication

Training facilitation

Cross-functional collaboration

Automation ideas

Tools

ServiceNow

Qualys PM

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

IS Technical Service Mgr Technical Plt.

Your role and responsibilities

The Qualys Patch Management SME serves as the technical and operational expert for the Qualys Patch Management platform across ABB. This role ensures stable platform operations, drives adoption across Business Units and Divisions, enables our global teams, and provides expert guidance aligned with ABB's commitment to operational excellence and cybersecurity governance.

The SME acts as the primary point of contact for onboarding activities, access management, technical troubleshooting, and end-user support, collaborating closely with business stakeholders, ABB InfoSec, infrastructure teams, and the Qualys vendor organization to support ABB's digital transformation initiatives.

The work model for the role is:

You will be mainly accountable for:

• Acting as the subject matter expert for Patch Management service and related services across ABB
• Supporting onboarding of Business Units, Divisions, applications, and infrastructure teams to the platform
• Managing user access requests, role assignments, and platform entitlements in alignment with ABB's governance requirements
• Conducting platform introduction sessions, demonstrations, training workshops for ABB teams globally
• Providing technical guidance on Qualys capabilities, prerequisites, limitations, and align with ABB's patch management standards
• Investigating and troubleshoot platform issues, collaborating with ABB support teams and Qualys
• Managing vendor support cases through resolution
• Liaising with Qualys on defects, feature requests, and service improvements relevant to ABB's needs
• Maintaining operational procedures, knowledge articles, and documentation accessible to ABB teams
• Supporting platform governance, reporting, KPI tracking, and continuous improvement aligned with ABB standards
• Collaborating across Vulnerability Management, InfoSec, and Infrastructure teams to ensure consistent processes
• Participating in testing and validation of platform releases and enhancements
• Inventing, proposing and driving automation/improvement opportunities

Qualifications For The Role

• Minimum 3 years of experience in enterprise IT environments (IT service management framework – ITIL)
• English proficiency at C1 level or above
• Strong understanding Patch/Vulnerability Management process in regulated environments, experience in Qualys PM is a plus
• Good knowledge of Windows and Linux server environments across enterprise scale
• Experience supporting enterprise SaaS platforms and technical services in global organizations
• Familiarity with ServiceNow and ITIL-based service management practices as used at ABB
• Experience working with external vendors and managing support escalations in multinational settings
• Strong troubleshooting and analytical skills, excellent attention to details
• Strong communication skills ensure the maintenance and improvement of information and knowledge effectively and efficiently for the convenient usage of the information and knowledge throughout the organization
• Ability to communicate effectively with diverse technical and non-technical stakeholders across ABB
• Experience delivering training sessions, demos, and customer onboarding activities globally
• Profound understanding of presentation techniques and effective presentation skills

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.