Global Patch Management Specialist (Qualys SME)

ABB; Kraków; On-site; PLN 180,000 - 240,000; Full time

Job summary

ABB is seeking a Qualys Patch Management SME to serve as the technical and operational expert for the Qualys Patch Management platform across ABB. This role ensures stable platform operations, drives adoption across Business Units and Divisions, enables our global teams, and provides expert guidance aligned with ABB's cybersecurity governance.

The SME acts as the primary point of contact for onboarding activities, access management, troubleshooting and end-user support, collaborating with ABB

Qualifications

• 3+ years in enterprise IT environments (ITIL)
• English at C1 level or above
• Experience with Patch/Vulnerability Management; Qualys PM is a plus
• Windows and Linux server environments knowledge
• Experience with enterprise SaaS platforms and global orgs

Responsibilities

• Act as SME for Patch Management across ABB
• Onboard BU/Divisions and manage platform access
• Manage user access requests and entitlements
• Conduct platform introduction sessions and trainings
• Provide technical guidance on Qualys capabilities and standards
• Troubleshoot platform issues with ABB and Qualys
• Manage vendor support cases and defects/requests
• Maintain procedures and knowledge articles
• Support governance, KPIs and continuous improvement
• Collaborate with Vulnerability Management, InfoSec and Infrastructure teams
• Participate in testing of platform releases and enhancements
• Identify and drive automation opportunities

Skills

ITIL experience

English proficiency (C1+)

Troubleshooting

Communication

Training facilitation

Cross-functional collaboration

Automation ideas

Tools

ServiceNow

Qualys PM

Job description

ABB is seeking a Qualys Patch Management SME to serve as the technical and operational expert for the Qualys Patch Management platform across ABB. This role ensures stable platform operations, drives adoption across Business Units and Divisions, enables our global teams, and provides expert guidance aligned with ABB's cybersecurity governance.

The SME acts as the primary point of contact for onboarding activities, access management, troubleshooting and end-user support, collaborating with ABB