IS Technology Specialist

ABB; Kraków; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

ABB in Kraków is seeking a Patch Management SME to lead the Qualys Patch Management platform across ABB. You will enable global teams, onboard units, manage access and provide expert guidance aligned with cyber governance and operational excellence.

The role requires strong ITIL experience, Windows/Linux expertise, and collaboration with InfoSec and Infrastructure. You will work in a hybrid model supporting worldwide ABB teams.

Qualifications

• Minimum 3 years of experience in enterprise IT environments with ITIL-based service management.
• Strong understanding of Patch/Vulnerability Management processes in regulated environments.
• Experience with Qualys Patch Management is a plus.
• Good knowledge of Windows and Linux server environments at enterprise scale.

Responsibilities

• Act as the subject matter expert for Patch Management service and related services across ABB.
• Support onboarding of Business Units, Divisions, applications, and infrastructure teams to the platform.
• Manage user access requests, role assignments and platform entitlements in line with ABB governance.
• Conduct platform introduction sessions, demos, and training workshops for ABB teams globally.
• Provide technical guidance on Qualys capabilities, prerequisites, and limitations aligned with ABB standards.
• Investigate and troubleshoot platform issues with ABB support teams and Qualys.
• Manage vendor support cases through resolution and liaise with Qualys on defects and feature requests.
• Maintain operational procedures and knowledge articles for ABB teams.
• Collaborate with Vulnerability Management, InfoSec and Infrastructure teams to ensure consistent processes.
• Participate in testing and validation of platform releases and enhancements.
• Identify and drive automation and improvement opportunities.

Skills

ITIL

Patch management

Qualys PM

Windows server

Linux server

ServiceNow

Vendor management

Troubleshooting

Training delivery

Tools

Qualys

ServiceNow

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.This position reports to:IS Technical Service Mgr Technical Plt.__Your role and responsibilitiesThe Qualys Patch Management SME serves as the technical and operational expert for the Qualys Patch Management platform across ABB. This role ensures stable platform operations, drives adoption across Business Units and Divisions, enables our global teams, and provides expert guidance aligned with ABB's commitment to operational excellence and cybersecurity governance.The SME acts as the primary point of contact for onboarding activities, access management, technical troubleshooting, and end-user support, collaborating closely with business stakeholders, ABB InfoSec, infrastructure teams, and the Qualys vendor organization to support ABB's digital transformation initiatives.The work model for the role is: #Li-hybridYou will be mainly accountable for:Acting as the subject matter expert for Patch Management service and related services across ABBSupporting onboarding of Business Units, Divisions, applications, and infrastructure teams to the platformManaging user access requests, role assignments, and platform entitlements in alignment with ABB's governance requirementsConducting platform introduction sessions, demonstrations, training workshops for ABB teams globallyProviding technical guidance on Qualys capabilities, prerequisites, limitations, and align with ABB's patch management standardsInvestigating and troubleshoot platform issues, collaborating with ABB support teams and QualysManaging vendor support cases through resolutionLiaising with Qualys on defects, feature requests, and service improvements relevant to ABB's needsMaintaining operational procedures, knowledge articles, and documentation accessible to ABB teamsSupporting platform governance, reporting, KPI tracking, and continuous improvement aligned with ABB standardsCollaborating across Vulnerability Management, InfoSec, and Infrastructure teams to ensure consistent processesParticipating in testing and validation of platform releases and enhancementsInventing, proposing and driving automation/improvement opportunitiesQualifications for the roleMinimum 3 years of experience in enterprise IT environments (IT service management framework – ITIL)English proficiency at C1 level or aboveStrong understanding Patch/Vulnerability Management process in regulated environments, experience in Qualys PM is a plusGood knowledge of Windows and Linux server environments across enterprise scaleExperience supporting enterprise SaaS platforms and technical services in global organizationsFamiliarity with ServiceNow and ITIL-based service management practices as used at ABBExperience working with external vendors and managing support escalations in multinational settingsStrong troubleshooting and analytical skills, excellent attention to detailsStrong communication skills ensure the maintenance and improvement of information and knowledge effectively and efficiently for the convenient usage of the information and knowledge throughout the organizationAbility to communicate effectively with diverse technical and non-technical stakeholders across ABBExperience delivering training sessions, demos, and customer onboarding activities globallyProfound understanding of presentation techniques and effective presentation skillsBuilding a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.Ready to make an impact?Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.