IS Application Service Manager

BlackBerry Inc.; Kraków; Hybrid; PLN 150,000 - 210,000; Full time

Job summary

ABB in Kraków is seeking an Application Service Manager to own the end-to-end lifecycle and service management of business applications, ensuring stability, availability, performance, security, and overall service quality.

You will coordinate IT, business, and vendor teams, drive migrations, decommissioning, and continuous improvement, while proactively managing risks and service delivery across the enterprise.

Qualifications

• Master’s degree in Computer Science, Information Technology, or a related field.
• Proven experience in Service Management and application management, including managing application lifecycles and ensuring effective support, maintenance, availability, performance, and service quality.
• Experience in leading and delivering IT projects and initiatives, particularly application migrations, system integrations, infrastructure changes, upgrades, technology transitions, or decommissioning.
• Experience working in complex, cross-functional environments, coordinating activities across business, IT, infrastructure, security, architecture, application support teams, and external vendors.
• Strong stakeholder and vendor management skills, with the ability to manage expectations, align priorities, resolve issues and escalations, and maintain effective relationships across business and technology teams.
• Good understanding of project delivery methodologies, including Agile and Waterfall, with the ability to operate effectively across both project and operational environments.
• Knowledge of cloud infrastructure and related technologies, with basic knowledge of Azure and SharePoint administration.
• Strong ownership and delivery mindset, with the ability to work independently, manage multiple priorities and dependencies, and deliver results effectively under time pressure.
• Fluent English, both written and spoken.
• Knowledge of Azure DevOps and Azure Portal is a plus.

Responsibilities

• Lead the end-to-end lifecycle and service management of business applications, ensuring stability, availability, performance, security, and overall service quality.
• Coordinate IT, business, and vendor teams to ensure stable and effective application operations.
• Proactively manage risks, dependencies, service performance, and continuous improvement initiatives.
• Own the introduction, ongoing operations, and retirement of applications, ensuring effective service transition and operational readiness.
• Lead application-related projects and initiatives, including migrations, system integrations, infrastructure changes, upgrades, technology transitions, and decommissioning.
• Plan and coordinate activities, manage timelines and dependencies, and ensure successful delivery with technical and business teams.
• Drive M&A-related application integration and transition activities, including discovery, migration, consolidation, handover, and retirement.
• Coordinate cross-functional activities across IT, business, infrastructure, security, architecture, and external vendors to minimize disruption.

Skills

Service Management

Application management

Vendor management

Azure DevOps

Communication

Education

Master’s degree in Computer Science / IT

Tools

Azure Portal

SharePoint administration

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to: IS Operations Lead __

Your role and responsibilities

The work model for the role is: #Li-hybrid

This role is contributing to the Electification Division.

• The role leads application transitions and handovers from projects, M&A activities, and external providers into operational support, ensuring that all required processes, documentation, access, monitoring, and support models are in place.
• The Application Service Manager coordinates IT, business, and vendor teams to ensure stable and effective application operations.
• The role also proactively manages risks, dependencies, service performance, and continuous improvement initiatives.
• Own the end-to-end lifecycle and service management of business applications, ensuring their stability, availability, performance, security, and overall service quality.
• Act as the accountable owner for the application service from introduction and ongoing operations through to transformation or retirement, ensuring effective service transition and operational readiness.
• Lead and take ownership of application-related projects and initiatives, including migrations, system integrations, infrastructure changes, upgrades, technology transitions, and decommissioning.
• Ensure effective planning, coordination of activities, management of timelines and dependencies, and successful delivery in collaboration with relevant technical and business teams.
• Drive M&A-related application integration and transition activities, including application discovery and assessment, migration, consolidation, handover, and retirement.
• Coordinate activities across multiple teams and ensure applications and services are successfully integrated into the target environment with minimal business disruption.
• Coordinate complex cross-functional activities across IT, business, infrastructure, security, architecture, application support teams, and external vendors, proactively managing risks, dependencies, issues, escalations, and potential service impacts to ensure effective and timely resolution.
• Act as a key interface between business and technology, translating business needs into actionable application and service requirements, aligning priorities, managing expectations, and ensuring effective communication across all parties.
• Drive continuous improvement and application optimization, identifying opportunities to improve service quality, operational efficiency, cost-effectiveness, and user experience.
• Initiate and coordinate improvement activities and ensure that agreed actions translate into measurable service improvements.
• Manage vendors and application-related financials, including vendor performance, service delivery commitments, contracts, budgets, costs, purchase orders, and software licensing.
• Ensure effective commercial management and alignment of vendor services with business and technology requirements.
• Ensure effective governance, security, risk management, and operational compliance across the application landscape, working closely with security, risk, architecture, infrastructure, and business functions.
• Ensure that applications meet required standards, controls, and policies throughout their lifecycle.
• Provide clear service reporting and management visibility, covering application health, service performance, risks, ongoing projects and initiatives, costs, major issues, and improvement activities.
• Use relevant data and insights to support decision-making and proactively highlight areas requiring management attention.

Qualifications for the role

• Master’s degree in Computer Science, Information Technology, or a related field.
• Proven experience in Service Management and application management, including managing application lifecycles and ensuring effective support, maintenance, availability, performance, and service quality.
• Experience in leading and delivering IT projects and initiatives, particularly application migrations, system integrations, infrastructure changes, upgrades, technology transitions, or decommissioning.
• Experience working in complex, cross-functional environments, coordinating activities across business, IT, infrastructure, security, architecture, application support teams, and external vendors.
• Strong stakeholder and vendor management skills, with the ability to manage expectations, align priorities, resolve issues and escalations, and maintain effective relationships across business and technology teams.
• Good understanding of project delivery methodologies, including Agile and Waterfall, with the ability to operate effectively across both project and operational environments.
• Knowledge of cloud infrastructure and related technologies, with basic knowledge of Azure and SharePoint administration.
• Strong ownership and delivery mindset, with the ability to work independently, manage multiple priorities and dependencies, and deliver results effectively under time pressure.
• Fluent English, both written and spoken.
• Knowledge of Azure DevOps and Azure Portal is a plus.

More about us

ABB’s Electrification (EL) Business Area is a leading provider of a full range of protection, control and measurement solutions - enabling safer and smarter electricity flow from substation to the point of consumption.

We deliver products and systems designed to connect, protect and control electrical systems, ensuring reliability, efficiency and safety for equipment and personnel.

If you are looking for big, global challenges, Information Systems (IS) is the place to be.

ABB's portfolio includes some of the most advanced power and productivity products and systems in the world.

If you have the energy, discipline and intellectual firepower to succeed, you will find almost limitless opportunities to stretch your thinking, expand your horizons and build your skills as you work with people all over the world.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative.

That's why we welcome people from all backgrounds and experiences.

Why ABB

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

We care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We grow

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.