Continuous Improvement Senior Consultant

BlackBerry Inc.; Kraków; Hybrid; PLN 180,000 - 260,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Annual bonus

Internal share purchase program

Healthy lifestyle benefits

Team building

Training opportunities

Knowledge sharing

Job summary

ABB is seeking a Continuous Improvement Senior Consultant to support Global HR Operations by leading projects, driving process improvements, and enhancing service delivery and data quality. The role operates in a hybrid model with 8 office days per month and requires Lean Six Sigma expertise, strong stakeholder engagement, and advanced data analytics.

You will partner with HR Operations leadership to enable adoption of new tools and frameworks, build CI capability, and drive sustainable

Qualifications

• 8+ years of HR Operations or related experience.
• Proven PM and Continuous Improvement track record delivering improvements.
• Lean Six Sigma Green Belt or Black Belt with project leadership experience.
• Strong data analytics, KPI governance, and reporting capabilities.

Responsibilities

• Lead end-to-end Continuous Improvement and HR Operations projects with planning, execution, and delivery of defined outcomes.
• Identify and quantify process improvement opportunities within HR Operations to improve efficiency and service.
• Analyze data and prepare dashboards to generate insights and strengthen accountability.
• Manage stakeholders at all levels with clear communication throughout the project lifecycle.
• Collaborate with HR Operations teams and leadership to implement process optimization initiatives.
• Apply root cause analysis and problem-solving frameworks to address challenges.
• Mentor team members in CI and project management practices.

Skills

Project Management

Continuous Improvement

Stakeholder management

Lean Six Sigma

Data analytics

KPI design

English communication

Tools

Workday

ServiceNow

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen.

You’ll be empowered to lead, supported to grow, and proud of the impact we create together.

Join us and help run what runs the world.

This position reports to: Global Continuous Improvement Manager __

This role is part of the Global Quality and Continuous Improvement team.

The Continuous Improvement Senior Consultant will support Global HR Operations Leadership Team and HR Operations Teams by managing projects, driving process improvements and leading various change initiatives.

The role involves project leadership, stakeholder management, and fostering a culture of continuous improvement.

The work model for the role is: hybrid (8 office days per month).

You will be mainly accountable for: partnering with HR Operations leadership and teams as an enablement lead, facilitating the adoption of new tools, frameworks, and ways of working while building organizational Continuous Improvement (CI) capability and driving sustainable improvements in service delivery, data quality, and customer experience.

Key Responsibilities

• Leading and managing end-to-end Continuous Improvement and HR Operations projects, including planning, execution, progress monitoring, risk mitigation, and successful delivery of defined outcomes.
• Identifying and quantifying process improvement opportunities within HR Operations to enhance operational efficiency and service performance.
• Analyzing operational and performance data and preparing reports and dashboards to generate actionable insights and strengthen accountability.
• Managing stakeholders at all levels, ensuring buy-in, alignment, and clear communication throughout the project lifecycle.
• Collaborating with HR Operations teams and Global, Regional, and Country leadership to implement process optimization initiatives and drive sustainable improvements.
• Applying structured root cause analysis and problem-solving frameworks to identify and address operational challenges.
• Mentoring and supporting team members in Continuous Improvement and Project Management practices to strengthen internal capabilities and ways of working.

Qualifications for the role

• You have 8+ years of experience in HR Operations, HR Shared Services, or GBS/SSC environments, with previous HR Operations experience being a must-have.
• You have a proven track record in Project Management and Continuous Improvement, successfully leading and delivering improvement initiatives.
• You are qualified in Lean Six Sigma at Green Belt or Black Belt level, with demonstrated experience leading Lean Six Sigma projects.
• You are highly skilled in applying structured frameworks for root cause analysis, problem-solving, and performance management, including KPI design and governance.
• You possess strong data analytics and data literacy skills, with experience preparing reports, visualizations, and KPI frameworks, identifying trends and patterns, formulating hypotheses, and translating data into actionable recommendations.
• You are highly adept in Workday and/or ServiceNow, with hands-on experience using these platforms in an operational environment.
• You have experience leading or contributing to AI and automation implementation projects within HR Services.
• You are at ease communicating fluently in English, with excellent written and verbal communication skills and confidence in engaging diverse and senior stakeholders.
• You are structured, detail-oriented, and deadline-driven, with the ability to manage multiple projects and priorities simultaneously.

Your benefits

• Enjoy a stable employment in a company with a long history in innovation and technology.
• Collaborate with experienced experts in an international environment.
• Seize individual development and training opportunities, from job specific to soft skills.
• Private medical care (including offers for family members) and life insurance.
• Receive attractive remuneration based on your experience and skills, and other financial benefits, such as annual bonus and internal share purchase program.
• Choose from various benefits in kind, ranging from healthy lifestyle offerings, to knowledge sharing, to teambuilding activities.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative.

That's why we welcome people from all backgrounds and experiences.

Why ABB

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world.

Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society.

We want you to be proud of being part of ABB.

We care. At ABB, we care about our people and their stories.

We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background.

Diverse teams make us stronger.

ABB is also committed to a high standard of integrity in everything we do.

We grow. We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.