IoT Service Engineer: Drive Smart Factory Reliability

Heineken; Kraków; On-site; PLN 120,000 - 180,000; Full time

Job summary

HEINEKEN Kraków is seeking an IoT Service Engineer to ensure service delivery, support routing of incidents, and collaborate with Product Owners, Deployment Teams, regions and engineering groups to deliver successful product operations.

The role focuses on maintaining solution quality, coordinating with stakeholders, and aligning with HEINEKEN standards for security and compliance across the product team.

Qualifications

• experience with safety, maintenance and continuous improvement processes in a manufacturing environment
• strong technical background with experience in IT areas and ability to work across business and IT topics
• experience with network and security technologies, including firewall management
• understanding of (batch) manufacturing modelling, integration and security standards (ISA88/95)
• hands-on experience in support organizations, troubleshooting and service delivery
• experience with SCADA/Historian systems (Kepware, Ignition, Proficy etc.)
• experience with digital services solutions for shopfloor (e.g. TPM and Safety)
• strong experience in Historian/IoT connectivity and OT protocols (OPC UA, MQTT, Siemens Suite, Allen Bradley)
• familiarity with OSI model
• proactiveness in researching and documenting solutions in Knowledge DB
• excellent communication skills with technical and non-technical people
• a team player with ability to influence toward consensus

Responsibilities

• ensuring consistency of the overall solution
• working with Product Owner to understand, elicit, analyze, document and communicate requirements
• managing the quality of the support solutions and processes
• identifying bottlenecks and causes and proposing fixes
• keeping up with developments in own area and transferring knowledge
• partnering with PO to introduce enhancements within timescales and quality standards

Skills

IoT

Teamwork

Communication skills

Proactive

Analytical thinking

Cross-functional collaboration

Tools

Kepware ServerEX

Ignition

Proficy

OPC UA

MQTT

Siemens Suite

Allen Bradley

Job description

HEINEKEN Kraków is seeking an IoT Service Engineer to ensure service delivery, support routing of incidents, and collaborate with Product Owners, Deployment Teams, regions and engineering groups to deliver successful product operations.

The role focuses on maintaining solution quality, coordinating with stakeholders, and aligning with HEINEKEN standards for security and compliance across the product team.