IOT Service Engineer

Heineken; Kraków; Sur place; PLN 120 000 - 180 000; Plein temps

Résumé du poste

HEINEKEN Kraków is seeking an IoT Service Engineer to ensure service delivery, support routing of incidents, and collaborate with Product Owners, Deployment Teams, regions and engineering groups to deliver successful product operations.

The role focuses on maintaining solution quality, coordinating with stakeholders, and aligning with HEINEKEN standards for security and compliance across the product team.

Qualifications

• experience with safety, maintenance and continuous improvement processes in a manufacturing environment
• strong technical background with experience in IT areas and ability to work across business and IT topics
• experience with network and security technologies, including firewall management
• understanding of (batch) manufacturing modelling, integration and security standards (ISA88/95)
• hands-on experience in support organizations, troubleshooting and service delivery
• experience with SCADA/Historian systems (Kepware, Ignition, Proficy etc.)
• experience with digital services solutions for shopfloor (e.g. TPM and Safety)
• strong experience in Historian/IoT connectivity and OT protocols (OPC UA, MQTT, Siemens Suite, Allen Bradley)
• familiarity with OSI model
• proactiveness in researching and documenting solutions in Knowledge DB
• excellent communication skills with technical and non-technical people
• a team player with ability to influence toward consensus

Responsabilités

• ensuring consistency of the overall solution
• working with Product Owner to understand, elicit, analyze, document and communicate requirements
• managing the quality of the support solutions and processes
• identifying bottlenecks and causes and proposing fixes
• keeping up with developments in own area and transferring knowledge
• partnering with PO to introduce enhancements within timescales and quality standards

Connaissances

IoT

Teamwork

Communication skills

Proactive

Analytical thinking

Cross-functional collaboration

Outils

Kepware ServerEX

Ignition

Proficy

OPC UA

MQTT

Siemens Suite

Allen Bradley

Description du poste

AtHEINEKEN Kraków (HEINEKEN Business Services Poland)our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN. We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.

As an IoT Service Engineer, you ensure service delivery and support, facilitate the correct routing of incidents and operational questions, support self-servicing help needs, and work closely with suppliers, Product Owners, Deployment Teams, regions, and engineering teams to ensure product success delivery and operation.

Your responsibilities would include:

• ensuring consistency of the overall solution
• working with the Product Owner to understand, elicit, analyze, document and communicate program and platform/application support requirements
• managing the quality of the support solutions and processes
• identifying potential bottlenecks and their underlying causes that affect the product and proposinghow to resolve these
• keeping up with relevant developments in own functional area and ensure development, transfer and retention of knowledge
• partnering and influencing PO to introduce enhancements with the allocated timescale and quality standards that minimize rework and aspire a zero defect culture
• being responsible for ensuring the overall HEINEKEN standards and best practices are adhered by (i.e. Quality, Compliance);
• being a dedicated team member that remain assigned to the Product Team over longer periods of time, with a possibility of “L1 support” (if by when directing supportrequests he/she can already take action with the tools available)
• being a tech-savvy team member who develops products with innovative elements
• being willing to help other team members with removing impediments
• understanding business requirements and acceptance criteria in the form of user stories, assessing the complexity of these and translate into implementable solutions andconfigurations
• ensuring the product design and implementation adheres to functional requirements and architecture standards
• collaborating with different Corporate Supply Chain Process owners to determine and meet their reporting and analytics needs
• collaborating with a team of analytics enablement platform product and advance analytics to design, build and support internal business intelligence / analytics platforms toaggregate data across internal and external technical sources and disseminate analytical insights globally within the company
• raising cultural awareness and handling of communication styles.

You are a good candidate if you have:

• experience with safety, maintenance and continuous improvement processes in a manufacturing environment
• a strong technical background with experience in one or more IT areas and ability towork across a broad range of business and IT-related subject-matter areas

experience with network and security technologies, including firewall management

• understanding of (batch) manufacturing modelling-, integration-, and security standards, primarily: ISA88/95
• proven record and hands‑on experience in support organizations, troubleshooting and service delivery
• experience in SCADA/Historian systems (Kepware ServerEX, Ignition, Proficy, etc.)
• experience with digital services solutions for the shopfloor, such as service management solutions, e.g.providing services for Continuous Improvement (TPM) and Safety
• strong experience in Historian/IoT connectivity and different OT protocols (OPC UA, MQTT, Siemens Suite, Allen Bradley)
• familiarity with OSI model
• proactiveness in researching/trying solutions and documenting in Knowledge DB (CB IoT Confluence page, etc)
• excellent communication skills (both verbal and in writing): ability to communicate well with technical and non‑technical people
• ability to recognize the corporate strategy and understand stakeholder perspective
• a team player mindset and are able to work effectively at all levels of the product teams with the ability to influence others to move toward consensus

You’re a perfect candidate if you also have:

• experience with RCA, ServiceNow, ITIL

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HBSP Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.