IoT Networking Support Engineer (2nd/3rd Line)

Teltonika; Warszawa; On-site; PLN 89,000 - 112,000; Full time

Benefits offered by this job

Private medical care (Medicover)

Multisport card

Birthday off

Team building activities

Job summary

Teltonika Networks in Warsaw, Poland, seeks a Networking and IoT Engineer to support our global technical team and remote offices. You will help customers, troubleshoot Teltonika Networks devices, and document solutions.

The ideal candidate has knowledge of computer networking, strong English, and a technical degree; CCNA is a plus, and 2nd/3rd line support experience is welcome. The role offers a PLN 8,000–10,000 gross monthly salary and private medical care.

Qualifications

• Knowledge of computer networking.
• Strong English language skills.
• Degree in a technical field is required.
• Experience in 2nd or 3rd line technical support is beneficial.
• CCNA or similar certification is a plus.

Responsibilities

• Advise customers on using Teltonika Networks products and resolve issues via ticketing platform and online meetings.
• Self-sufficiently resolve technical issues from configurations and firmware/software.
• Prepare documentation for internal and external use (e.g., Teltonika Wiki).
• Act as a link between Teltonika Networks R&D and other departments or customers.
• Hands-on work with Linux-based OS and networking protocols.

Skills

Computer Networking

English proficiency

CCNA

2nd/3rd line support experience

Education

Higher or equivalent technical/engineering education

Job description

Teltonika Networks in Warsaw, Poland, seeks a Networking and IoT Engineer to support our global technical team and remote offices. You will help customers, troubleshoot Teltonika Networks devices, and document solutions.

The ideal candidate has knowledge of computer networking, strong English, and a technical degree; CCNA is a plus, and 2nd/3rd line support experience is welcome. The role offers a PLN 8,000–10,000 gross monthly salary and private medical care.