Insurance Operations Analyst

Michael Page; Województwo pomorskie; Hybrid; PLN 90,000 - 150,000; Full time

Benefits offered by this job

Private healthcare

Life insurance

My Benefit cafeteria platform

Hybrid work model

Relocation support

Career growth

Job summary

Acrisure is expanding its presence in Poland with a new hub in Gdańsk. The Insurance Operations Analyst will enter London Market contracts, process transactions in broker systems, and support brokers and account managers to ensure accurate invoicing and timely payments.

You'll collaborate with finance teams and leverage Excel-based reporting while developing expertise in London Market operations. Hybrid work, relocation support, and private healthcare are part of the role, reflecting Acrisure's

Qualifications

• Strong written and verbal communication skills.
• Accuracy, attention to detail and strong organisation.
• Ability to prioritise tasks and meet tight deadlines under pressure.
• Practical problem-solving and decision-making skills.

Responsibilities

• Enter London office contracts and process transactions in the broker system.
• Support brokers and account managers with contract input and invoicing.
• Process bureau and non-bureau insurer payments within agreed timelines.
• Monitor and report contract status against internal and external deadlines.
• Work with brokers on contract wording to support accurate market closing.
• Resolve internal and external queries and provide transaction status reports.
• Prepare FDO submissions.
• Analyse written and paid bordereaux.
• Process premiums and assist with cash allocation.
• Handle Velonetic submissions and resolve related queries.
• Prepare statistical reports and calculate profit commission.
• Maintain service levels, processing quality and operational controls.

Skills

Communication skills

Attention to detail

Time management

Problem solving

Tools

Excel

Word

Outlook

PowerPoint

Job description

We are looking for an Insurance Operations Analyst to join Acrisure's newly developing team in Gdańsk to support its London insurance and reinsurance business. You will process contracts, premiums and payments, resolve queries and work closely with brokers, account managers and finance teams, developing your expertise in London Market operations.

We are recruiting for Acrisure, a global fintech and insurance solutions company expanding its presence in Poland through a new operational hub in Gdańsk's Olivia Centre. The hub supports international operations across Finance & Accounting, FP&A, Compliance, IT, Cybersecurity and HR. This role will support Acrisure Re, an Agency Partner of Acrisure LLC, working within insurance and reinsurance operations for the London Market. Globally, Acrisure operates across 19 countries, employs around 20,000 people and generates approximately $5 billion in annual revenue. As one of the world's 10 largest insurance brokers, the group continues to pursue ambitious growth plans, with a collaborative, entrepreneurial culture centred on ownership, innovation and delivering value to clients.

Description

• Enter London office contracts and process transactions in the broker system.
• Support brokers and account managers with contract input and invoicing.
• Process bureau and non-bureau insurer payments within agreed timelines.
• Monitor and report contract status against internal and external deadlines.
• Work with brokers on contract wording to support accurate market closing.
• Resolve internal and external queries and provide transaction status reports.
• Prepare FDO submissions.
• Analyse written and paid bordereaux.
• Process premiums and assist with cash allocation.
• Handle Velonetic submissions and resolve related queries.
• Prepare statistical reports and calculate profit commission.
• Maintain service levels, processing quality and operational controls.

Profile

• Initial experience processing London Market contracts, including Market Reform Contracts and binding authorities.
• Familiarity with contract input, invoicing and closing through London Market systems.
• Working knowledge of London Market accounting and settlement procedures.
• Knowledge of processing entries across multiple territories.
• Strong written and verbal communication skills.
• Confident use of systems and Microsoft Excel, Word, Outlook and PowerPoint.
• Working knowledge of statistical analysis.
• Accuracy, attention to detail and strong organisation.
• Ability to prioritise tasks and meet tight deadlines under pressure.
• Confidence identifying and escalating critical issues.
• Practical problem-solving and decision-making skills.
• Flexibility, a positive approach and openness to varied responsibilities.
• A collaborative approach, keeping colleagues informed and updated.
• Focus on results, team goals and internal and external customer satisfaction.

Job Offer

• Private healthcare package with Luxmed
• Life insurance with Unum
• MyBenefit cafeteria platform
• Hybrid work model - 3 times per week from the office in Gdańsk (after completing 3m probation period working 4 times per week from the office)
• Relocation support for selected roles - we'll help make your move to Gdańsk easy with financial relocation assistance tailored to you or your family
• Competitive compensation that reflects your impact
• Real career growth and learning opportunities within a global organization