Infrastructure Change Manager

Outokumpu; Katowice; Hybrid; PLN 154,000 - 193,000; Full time

Benefits offered by this job

Hybrid work model

Private life insurance

Comprehensive medical care

Pension scheme (PPK)

Multisport card

Annual STI bonus

Job summary

Outokumpu is seeking a senior VDI/EUC operations engineer in Katowice, Poland to manage Azure Virtual Desktop environments, RDS and Citrix, and own the golden image lifecycle.

You will optimize FSLogix profiles, storage performance and user sessions, perform root cause analyses and drive automation, patching and change management in a hybrid role.

We offer a hybrid work model (2 days on-site), private life insurance, comprehensive medical care, a pension plan, and a multinational team.

Qualifications

• 5+ years in VDI/EUC operations with AVD/RDS/Citrix.
• Strong knowledge of Azure Virtual Desktop and host pools.
• Experience with FSLogix profiles and multi-session Windows environments.
• Familiarity with IT service management processes and change control.

Responsibilities

• Provide advanced 2nd/3rd level support for AVD, RDS and VDI services.
• Manage and troubleshoot AVD environments, host pools, session hosts and apps.
• Own the golden image lifecycle including building, patching and deploying images.
• Manage FSLogix profiles, storage performance and user sessions.
• Monitor service health, perform root cause analysis and drive improvements.

Skills

VDI/EUC operations

Azure Virtual Desktop

RDS/Citrix

Golden image management

FSLogix profiles

IT service management

Education

Degree in Computer Science/IT

Tools

Nerdio Manager

Job description

Outokumpu is accelerating the green transition as the global leader in sustainable stainless steel. Our business is rooted in the circular economy: our products are made from 95% recycled materials and are fully recyclable. Our stainless steel is used across society—from infrastructure and mobility to household appliances.

We are committed to the 1.5°C climate target and, with up to 75% lower carbon footprint than the industry average, we help our customers reduce their emissions.

Together, we are working towards a world that lasts forever. Outokumpu employs approximately 8,200 professionals in close to 30 countries, with headquarters in Helsinki, Finland, and shares listed on Nasdaq Helsinki. Learn more at www.outokumpu.com.

What you will do:

• Provide advanced (2nd/3rd level) support for Azure Virtual Desktop (AVD), RDS and VDI services, including escalation support when needed.
• Manage and troubleshoot AVD environments, including host pools, session hosts, workspaces, application groups and published applications.
• Own the golden image lifecycle — building, patching, validating and deploying session host images.
• Manage FSLogix profiles, storage performance, user sessions and profile recovery.
• Monitor service health, performance and incidents, perform root cause analysis and drive improvements.
• Support patching, security activities, change management and migration from legacy VDI/RDS platforms to Azure AVD.
• Standardise application delivery, maintain technical documentation and share knowledge with support teams.
• Identify opportunities for automation, process improvements and better user experience.

What you bring:

• 5+ years of hands-on experience in VDI/EUC operations with AVD and RDS/Citrix environments.
• Strong knowledge of Azure Virtual Desktop, including host pools, session hosts, application groups, scaling and troubleshooting.
• Experience with FSLogix profiles, Azure Files, storage solutions and Windows multi-session environments.
• Knowledge of golden image management, application packaging, patching and release processes.
• Experience with IT service management processes, change/problem management and vendor collaboration.
• Degree in Computer Science/IT or equivalent professional experience.
• Nice to have: Experience with Nerdio Manager and enterprise B2B environments.

What We Offer

• International, diverse, and highly collaborative working environment
• Hybrid work model (2 times per week on-site)
• Private life insurance (Ergo Hestia)
• Comprehensive medical care (Lux Med)
• Pension scheme (PPK with PZU)
• Multisport card supporting an active lifestyle
• Annual performance bonus (STI) rewarding results and contribution
• Accident-free bonus awarded when defined safety targets are met and no incidents occur on the manufacturing site
• Modern office located at Żelazna 2, Katowice

Salary range in Poland: 13,800 - 17,300 zl. gross per month. Final offer depends on candidate's experience and competence.