Incident & Monitoring Agent 24/7 - (1-Year Employment Contract)

ALDI Tech Hub; Kraków; Hybrid; PLN 60,000 - 80,000; Full time

Benefits offered by this job

Public transport ticket Kraków

Lunch subsidies

Health benefits

Competitive salary

Flexible working hours

Modern office near Kraków Old Town

Long-term prospects in international环境

Job summary

ALDI Tech Hub in Kraków is seeking a Transition Steering & Monitoring Agent responsible for checking SAP and monitoring business-critical processes in a 24/7 hybrid environment. You will resolve issues or hand them over to teams following SOPs, and participate in international rollouts.

Ideal candidates have at least 1 year of SAP knowledge, basic IT-support experience with ticketing systems (ServiceNow preferred), and English at B2 level.

Qualifications

• 1+ years of basic SAP knowledge.
• Basic knowledge about backend system communication interfaces.
• Basic IT-support experience including ticketing systems (ServiceNow preferable).
• English at least B2 level.

Responsibilities

• Direct check of transactions in SAP.
• Continuous monitoring of business-critical processes and system jobs.
• Handling and documenting alerts in a ticketing system (ServiceNow preferred).
• Issue solving by following SOPs.
• Handover of problems to dedicated teams with internal/external communication.
• Basic escalation management for critical issues.
• 24/7 availability (shift work) in a hybrid model.

Skills

SAP knowledge

IT support experience

English (B2)

Communication skills

Tools

ServiceNow

Job description

About the company

The ALDI Tech Hub is part of the ALDI Nord Group of Companies – one of the leading international retail enterprises with 5,600 stores and 90, 000 employees in 9 countries. With a tradition stretching back over 100 years, ALDI stands for the invention of discount retailing. Our mission is to provide people everywhere and at all times with what they need for their daily lives: high-quality products at the lowest possible price – simply and swiftly. This also includes making shopping as easy as possible. We ensure this not only in our stores, but just as much behind the scenes: In addition to powerful IT infrastructures for our stores, warehouses and offices, we are working on innovative technologies that will make shopping even easier in the future. The ALDI Tech Hub is an important part of fulfilling this mission.

Your tasks

The Transition steering & monitoring agent is responsible for checking predefined systems, including SAP, within a 24/7 working model. In case of upcoming issues and events, this person resolves them independently or by handing them over to responsible teams, departments, or partners, depending on defined standards. Furthermore, this person takes on tasks dedicated to international rollouts.

• Direct check of transactions (e.g.. article data, sales data) in SAP
• Continuous monitoring of business-critical processes, systems & system-jobs (e.g. check & restart of business-critical jobs)
• handling and documentation of alerts & upcoming issues in a feasible ticketing-system (e.g. ServiceNow)
• Issue-solving by following standard operating procedures (SOPs)
• Handover of upcoming problems to dedicated teams (internal & external communication) including issue- and monitoring-reporting
• Basic escalation management in case of critical issues
• For all of these tasks a dedicated training and onboarding will take place
• 24/7-availability (working in shifts) in a hybrid-working-model

Requirements

• 1+ years of basic SAP-knowledge
• Basic knowledge about backend system communication interfaces
• Basic IT-support-experience including experience in ticketing-systems (ServiceNow preferable)
• Communication skills and open minded with a service orientation
• Basic knowledge regarding retail-business & -infrastructure would be preferable
• English: minimum B2

What we offer

• Ticket for free public transportation in Krakow
• Subsidised lunch meals delivered to the office
• Health benefits such as health care fully paid by ALDI, reimbursement for corrective glasses or a sports card for several fitness activities
• Competitive salary according to your competencies and additional vacation bonus
• Flexible working time within a hybrid working model
• Inspiring and open-minded working atmosphere with “come as you are” culture
• Modern and well equipped office near the old town of Kraków
• Secure job in an international working environment with long-term prospects

Contact

ALDI Technology Support Sp. z o.o.

Ulica Fabryczna 1

31-553 Krakow