In-Business Risk & Control Officer (maternity cover)

Citigroup; Warszawa; Hybrid; PLN 420,000 - 640,000; Full time

Benefits offered by this job

Hybrid work model

Private medical care

Life insurance

Parental leave

Sport card

Employee discounts

Job summary

Citi Handlowy in Warsaw is seeking a senior Head of Risk & Controls to lead the 1st Line of Defense and drive high-quality risk management and governance across the bank.

The role requires extensive experience in risk, controls, and regulatory alignment, with strong stakeholder engagement and the ability to drive cross-functional improvements in a hybrid work model.

Qualifications

• Bachelor's/University degree; Master's degree preferred.
• 10+ years of experience in Risk & Controls, Compliance, Operational Risk, or Audit within financial services.
• Proven track record in enhancing internal control environments, governance strategies and process improvements.
• Strong stakeholder management and influencing skills across multi-disciplinary functions.
• Excellent presentation and communication skills to engage senior management.
• Analytical, problem-solving, and organizational skills with high attention to detail.
• Fluency in English and Polish (spoken and written).

Responsibilities

• Act as the Citi Handlowy Risk & Controls Head for the 1st Line of Defense, maintaining high-quality risk and controls across the bank.
• Strengthen the risk management function across identification, assessment, mitigation, monitoring and reporting.
• Oversee the country risk profile, ensuring robust control execution and regulatory adherence.
• Operationalize MCA guidelines and establish KRIs thresholds.
• Serve as Application Owner for MCA platforms and manage incident escalations.
• Oversee governance for BRCC, including charter ownership, agenda management and reporting.
• Direct bank-wide Issue Management with monthly BRCC reporting.
• Own and administer the Escalation Policy and serve as primary contact for escalations.
• Lead network of Operational Risk Coordinators with training and guidance.
• Represent Citi Handlowy in Citi's global R&C initiatives with compliant governance.

Skills

Risk & Controls

Stakeholder management

Communication skills

Presentation skills

Analytical skills

Education

Bachelor's/University degree

Master's degree preferred

Job description

This role leads the Risk and Controls function within the 1st Line of Defense for Bank Handlowy w Warszawie (Citi Handlowy), responsible for maintaining a high-quality risk and controls environment across the bank. The role ensures the operationalization of Manager's Control Assessment (MCA) guidelines issued by the 2nd Line of Defense, leads the community of Operational Risk Coordinators, owns the MCA-related systems and governance frameworks, and represents Citi Handlowy in Citi's enterprise-wide R&C initiatives as a restricted entity.

Responsibilities

• Act as the Citi Handlowy Risk and Controls Head for the 1st Line of Defense, responsible for maintaining a high-quality risk and controls environment for the bank.
• Strengthen the risk management function within the 1st Line of Defense across identification, assessment, mitigation, monitoring and reporting.
• Oversee the country risk profile, ensuring robust control execution and adherence to regulatory standards.
• Operationalize 2nd Line MCA guidelines, establishing effective control designs and Key Risk Indicator (KRI) thresholds.
• Serve as Application Owner for MCA platforms, managing incident escalations and representing entity requirements in system enhancements.
• Manage end-to-end governance for the Business Risk, Compliance and Control Committee (BRCC), including charter ownership, agenda management, and quarterly executive reporting.
• Direct bank-wide Issue Management, conducting impact analysis, supporting timely remediation of complex issues and providing monthly reporting to BRCC.
• Own and administer the Citi Handlowy Escalation Policy, acting as the primary point of contact for operational and committee escalations.
• Lead and support the network of Operational Risk Coordinators across business units through continuous guidance and training.
• Represent Citi Handlowy in Citi's global R&C initiatives, ensuring compliant adoption aligned with restricted-entity governance rules.

Qualifications & Skills

• Bachelor's/University degree, Master's degree preferred
• 10+ years of experience in Risk & Controls, Compliance, Operational Risk, or Audit within the financial services sector
• Proven track record in enhancing internal control environments, developing governance strategies, and driving process improvements
• Strong stakeholder management and influencing skills, with the ability to build consensus across multi-disciplinary business lines and functions
• Excellent presentation and communication skills (verbal and written) to engage senior management and committees
• Analytical, problem-solving, and organizational skills with high attention to detail
• Demonstrated capability to prioritize and manage multiple initiatives effectively under pressure in a fast-paced environment
• Fluency in both English and Polish (spoken and written)

Citi Handlowy offers

By joining Citi Handlowy, you will work in hybrid model (currently up to 2 days working at home per week), but also receive a competitive base salary and enjoy a whole host of additional benefits which are currently provided such as:

• Employer paid Defined Contribution Pension Plan contribution of 7% of employee's pensionable earnings (PPE Program)
• Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
• Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
• Employee Assistance Program financed by Employer
• Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave)
• Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates
• Additional benefits from Company's Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events
• Additional day off for volunteering
• Extra days off provided to employees celebrating significant service anniversaries, with eligibility occurring every five years
• Cafeteria/ flex benefit - a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform
• Opportunity to receive an annual discretionary incentive award
• Special offers and discounts for employees

Alongside these benefits Citi Handlowy is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent to be energized to join us, motivated to stay, and empowered to thrive.

Copy and paste the URL below into a new tab in your web browser to view the Collective Bargaining Labor Agreement extract: https://www.citibank.pl/poland/files/ZUZP-KeyProvisions-CitiHandlowy_05012025.pdf

Your personal data will be administered by Bank Ha