ICT Engagements Coordinator

Qualco Group; Warszawa; Hybrid; PLN 150,000 - 195,000; Full time

Job summary

Quento Technologies S.A., the ICT arm of the Qualco Group, seeks a highly motivated ICT Engagements Coordinator to lead project coordination across networks, cloud, data centres, cybersecurity, IAM, and service operations in a multi-domain environment. The role combines governance, documentation, and cross-functional collaboration to deliver outcomes on time and within scope.

Based in Poland with a hybrid work model, the ideal candidate has a degree in IT or related field, at least five years of

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
• Minimum 5 years of IT experience, including at 3 years coordinating ICT projects, technical initiatives, or infrastructure-related activities in a similar role.
• At least 1 certificate among PM², PRINCE2, PMP or an equivalent certification
• Proven experience coordinating at least two ICT infrastructure projects or initiatives involving multiple technical domains and stakeholders.
• Experience managing dependencies across several ICT domains, including networks, cloud/data centres, databases, identity and access management (IAM), workplace/end-user services, cybersecurity, architecture, monitoring, and service operations.
• Strong knowledge of the ICT project lifecycle, governance frameworks, and delivery methodologies, including PM² or equivalent.
• Good understanding of ICT infrastructure environments and their interactions, covering networks, cloud and data centre services, databases, IAM, workplace services, monitoring, and operations.
• Experience supporting supplier engagement, procurement activities, technical documentation, proofs of concept (PoCs), contract implementation, and stakeholder coordination within an ICT environment.
• Good knowledge of planning, tracking, and control practices, including schedules, milestones, action logs, decision logs, dependency management, change management, scope, deliverables, and acceptance criteria.
• Good understanding of ICT service management, operational readiness, change management, service transition, and the handover of solutions into operations.
• Practical experience with project and service management tools such as Azure DevOps, ServiceNow, Jira, Microsoft Project, Microsoft Planner, or equivalent platforms.
• Strong analytical, organisational, communication, facilitation, reporting, documentation, and problem-solving skills, with the ability to manage multiple priorities and collaborate effectively with technical teams, managers, business stakeholders, suppliers, and external partners.
• Very good command of English (minimum B2 level).

Responsibilities

• Coordinate ICT projects, initiatives, and engagements throughout the full project lifecycle, including initiation, planning, execution, monitoring, and closure, ensuring timely delivery of agreed outcomes and managing multiple initiatives in parallel.
• Develop and maintain project management artefacts, including scope, work packages, plans, schedules, milestones, acceptance criteria, status reports, dashboards, and project control records, in line with PM², Agile, or other recognized delivery methodologies.
• Monitor and coordinate project progress, resources, risks, issues, changes, dependencies, and decisions, ensuring appropriate governance, reporting, escalation, and resolution of cross-functional blockers.
• Coordinate collaboration across multiple ICT domains, including networks, cloud and data centre services, cybersecurity, databases, identity and access management (IAM), workplace services, monitoring, service desk, and operations.
• Facilitate technical scoping, readiness, testing, acceptance, operational readiness, service transition, and implementation activities, ensuring alignment between technical and business requirements.
• Organise and facilitate project meetings, workshops, status reviews, and decision-making sessions, maintaining clear documentation, action tracking, decision logs, and stakeholder communications.
• Coordinate communication and collaboration between business stakeholders, technical teams, suppliers, consultants, and specialist functions, ensuring effective management of cross-functional dependencies.
• Support procurement and supplier management activities, including the preparation of procurement documentation, statements of work, requests for services, terms of reference, supplier mobilisation, contract implementation, and tracking of deliverables and contractual commitments.
• Maintain governance and reporting processes, including project repositories, status reporting, action, decision, dependency, and change logs, and management briefing materials.
• Coordinate knowledge transfer, project closure, lessons learned, and continuous improvement initiatives, promoting effective reporting practices, standardised templates, and knowledge reuse.
• Other tasks as assigned by supervisor.
• Ensuring that all activities and duties are carried out in full compliance with regulatory requirements and supporting the continued implementation of the Group Anti‑Bribery and Corruption Policy.

Skills

Project coordination

Stakeholder management

PM²

PRINCE2

PMP

Azure DevOps

Jira

ServiceNow

Microsoft Project

Microsoft Planner

English proficiency

Education

PM² / PRINCE2 / PMP certification

Tools

Azure DevOps

ServiceNow

Jira

Microsoft Project

Microsoft Planner

Job description

At Quento, the ICT arm of the Qualco Group, we deliver comprehensive and innovative solutions across AI, Digital Engineering, Cloud, and Cybersecurity, helping businesses accelerate digital transformation. With a presence in Greece, Luxembourg, and Belgium, and backed by the expertise of the Qualco Group, we combine deep technical knowledge with strategic partnerships to support business growth.

At Quento Technologies S.A., we empower our people to innovate and lead in delivering transformative ICT solutions to our clients worldwide. Quento Technologies seeks a highly motivated ICT Engagements Coordinator

Responsibilities

• Coordinate ICT projects, initiatives, and engagements throughout the full project lifecycle, including initiation, planning, execution, monitoring, and closure, ensuring timely delivery of agreed outcomes and managing multiple initiatives in parallel.
• Develop and maintain project management artefacts, including scope, work packages, plans, schedules, milestones, acceptance criteria, status reports, dashboards, and project control records, in line with PM², Agile, or other recognized delivery methodologies.
• Monitor and coordinate project progress, resources, risks, issues, changes, dependencies, and decisions, ensuring appropriate governance, reporting, escalation, and resolution of cross-functional blockers.
• Coordinate collaboration across multiple ICT domains, including networks, cloud and data centre services, cybersecurity, databases, identity and access management (IAM), workplace services, monitoring, service desk, and operations.
• Facilitate technical scoping, readiness, testing, acceptance, operational readiness, service transition, and implementation activities, ensuring alignment between technical and business requirements.
• Organise and facilitate project meetings, workshops, status reviews, and decision‑making sessions, maintaining clear documentation, action tracking, decision logs, and stakeholder communications.
• Coordinate communication and collaboration between business stakeholders, technical teams, suppliers, consultants, and specialist functions, ensuring effective management of cross‑functional dependencies.
• Support procurement and supplier management activities, including the preparation of procurement documentation, statements of work, requests for services, terms of reference, supplier mobilisation, contract implementation, and tracking of deliverables and contractual commitments.
• Maintain governance and reporting processes, including project repositories, status reporting, action, decision, dependency, and change logs, and management briefing materials.
• Coordinate knowledge transfer, project closure, lessons learned, and continuous improvement initiatives, promoting effective reporting practices, standardised templates, and knowledge reuse.
• Other tasks as assigned by supervisor.
• Ensuring that all activities and duties are carried out in full compliance with regulatory requirements and supporting the continued implementation of the Group Anti‑Bribery and Corruption Policy.

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
• Minimum 5 years of IT experience, including at 3 years of experience coordinating ICT projects, technical initiatives, or infrastructure‑related activities in a similar role.
• At least 1 certificate among PM², PRINCE2, PMP or an equivalent certification
• Proven experience coordinating at least two ICT infrastructure projects or initiatives involving multiple technical domains and stakeholders.
• Experience managing dependencies across several ICT domains, including networks, cloud/data centres, databases, identity and access management (IAM), workplace/end‑user services, cybersecurity, architecture, monitoring, and service operations.
• Strong knowledge of the ICT project lifecycle, governance frameworks, and delivery methodologies, including PM² or equivalent.
• Good understanding of ICT infrastructure environments and their interactions, covering networks, cloud and data centre services, databases, IAM, workplace services, monitoring, and operations.
• Experience supporting supplier engagement, procurement activities, technical documentation, proofs of concept (PoCs), contract implementation, and stakeholder coordination within an ICT environment.
• Good knowledge of planning, tracking, and control practices, including schedules, milestones, action logs, decision logs, dependency management, change management, scope, deliverables, and acceptance criteria.
• Good understanding of ICT service management, operational readiness, change management, service transition, and the handover of solutions into operations.
• Practical experience with project and service management tools such as Azure DevOps, ServiceNow, Jira, Microsoft Project, Microsoft Planner, or equivalent platforms.
• Strong analytical, organisational, communication, facilitation, reporting, documentation, and problem‑solving skills, with the ability to manage multiple priorities and collaborate effectively with technical teams, managers, business stakeholders, suppliers, and external partners.
• Very good command of English (minimum B2 level).

This role is an hybrid opportunity Poland.

CV submitted in English.

Your race, gender identity and expression, age ethnicity or disability make no difference in Quento we want to attract, develop, promote, and retain the best people based only on their ability and behavior.

Disclaimer: Quento collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). We are bound to use the information provided within your job application for recruitment purposes only and not to share these with any third parties. For more details on the processing of your personal data during the Recruitment procedure, please be informed in Recruitment Notice - QUALCO Group, before the submission of your application.