Hybrid Property & Engineering Claims Specialist

Zurich; Warszawa; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Private medical care

Life Insurance

Hybrid work

Flexible working time

No dress code

Annual Bonus

Learning & Development Programs

Friendly and collaborative working atm

Job summary

Zurich Insurance Group (Zurich) is expanding its Future Branch in Warsaw and seeks a Property & Engineering Claims Handler at mid to expert level to handle commercial claims with independence and Zurich’s service standards.

You will review coverage, gather facts, assess losses, negotiate settlements, and collaborate with Underwriting, Risk Engineering, and Legal to resolve complex cases while supporting digitalization of claims processes.

Qualifications

• 5+ years (mid-level) or 8+ years (expert level) claims handling experience in Property and Engineering Commercial Claims
• Solid understanding of Polish insurance law, policy wordings, and the regulatory environment
• Experience managing complex or high-value claims with a customer and solutions-oriented approach
• Engineering education is a plus
• Analytical, decisive, and able to manage multiple stakeholders under time pressure
• Excellent communication and negotiations skills
• Strong teamplayer with proactive, reliable, and collaborative work style
• Fluent in Polish and English (spoken and written); German language skills are an advantage

Responsibilities

• Handle, analyze and resolve claims for commercial business (Property and Engineering) independently and in line with Zurich’s service standards
• Review policy coverage, gather facts, assess losses, and negotiate settlements with customers, brokers, and other partners
• Ensure accurate, timely claims handling, balancing customer focus with adherence to legal and regulatory requirements
• Collaborate closely with Underwriting, Risk Engineering, and Legal to resolve complex cases and identify process improvements
• Support digitalization and continuous development of claims processes
• Act as a point of escalation for particularly complex or high-value claims (for Senior/Expert level)
• Contribute to sharing knowledge and best practices within the Claims team

Job description

Zurich Insurance Group (Zurich) is expanding its Future Branch in Warsaw and seeks a Property & Engineering Claims Handler at mid to expert level to handle commercial claims with independence and Zurich’s service standards.

You will review coverage, gather facts, assess losses, negotiate settlements, and collaborate with Underwriting, Risk Engineering, and Legal to resolve complex cases while supporting digitalization of claims processes.