Property & Engineering Claims Handler (Mid to Expert Level)

Zurich Insurance; Województwo mazowieckie; Hybrid; PLN 90,000 - 150,000; Full time

Benefits offered by this job

Private medical care

Life Insurance

Hybrid work opportunities

Flexible working time

Integration events

No dress code

Annual Bonus

Competitive Salary

Learning & Development Programs

Friendly and collaborative working atm

Job summary

Zurich Insurance Group in Poland seeks a Property & Engineering Claims Handler at mid to expert level. You will independently handle commercial claims, review policy terms, assess losses, and negotiate settlements while collaborating with Underwriting, Risk Engineering, and Legal to resolve complex cases.

Fluent Polish and English are essential; German is a plus. The role offers hybrid work, competitive salary, and learning opportunities within a supportive team.

Qualifications

• 5+ years (mid-level) or 8+ years (expert level) claims handling experience in Property and Engineering Commercial Claims.
• Strong knowledge of Polish insurance law, policy wordings, and regulatory environment.
• Experience managing complex or high-value claims with a customer- and solutions-oriented approach.
• Engineering education is a plus.
• Excellent communication and negotiation skills.
• Fluent in Polish and English (spoken and written); German language skills are an advantage.

Responsibilities

• Handle, analyze and resolve claims for commercial Property and Engineering independently and in line with Zurich's service standards.
• Review policy coverage, gather facts, assess losses, and negotiate settlements with customers, brokers, and other partners.
• Ensure accurate, timely claims handling, balancing customer focus with adherence to legal and regulatory requirements.
• Collaborate with Underwriting, Risk Engineering, and Legal to resolve complex cases and identify process improvements.
• Support digitalization and continuous development of claims processes.
• Act as a point of escalation for particularly complex or high-value claims (for Senior/Expert level).
• Contribute to sharing knowledge and best practices within the Claims team.

Job description

Property & Engineering Claims Handler (Mid to Expert Level)

Your Responsibilities

• Handle, analyze and resolve claims for commercial business (Property and Engineering) independently and in line with Zurich's service standards
• Review policy coverage, gather facts, assess losses, and negotiate settlements with customers, brokers, and other partners
• Ensure accurate, timely claims handling, balancing customer focus with adherence to legal and regulatory requirements
• Collaborate closely with Underwriting, Risk Engineering, and Legal to resolve complex cases and identify process improvements
• Support digitalization and continuous development of claims processes
• Act as a point of escalation for particularly complex or high-value claims (for Senior/Expert level)
• Contribute to sharing knowledge and best practices within the Claims team

Your Profile

• 5+ years (mid-level) or 8+ years (expert level) claims handling experience in Property and Engineering Commercial Claims
• Solid understanding of Polish insurance law, policy wordings, and the regulatory environment
• Experience managing complex or high-value claims with a customer and solutions-oriented approach
• Engineering education is a plus
• Analytical, decisive, and able to manage multiple stakeholders under time pressure
• Excellent communication and negotiation skills
• Strong team player with proactive, reliable, and collaborative work style
• Fluent in Polish and English (spoken and written); German language skills are an advantage

We offer:

• Private medical care
• Life Insurance
• Hybrid work opportunities
• Flexible working time
• Integration events
• No dress code
• Annual Bonus
• Competitive Salary
• Learning & Development Programs
• Friendly and collaborative working atmosphere

Who we are:

Zurich Insurance Group (Zurich) is a leading global multi-line insurer founded more than 150 years ago, which has grown into a business serving more than 75 million customers in more than 200 countries and territories, while delivering industry-leading total shareholder returns.We set benchmarks in Commercial Insurance and are committed to delivering high-quality services for our customers every day. At our new Future Branch in Warsaw, we're looking for colleagues who want to help shape Zurich's next chapter in Poland. Join us to create a brighter future for insurance - together.