Property & Engineering Claims Handler (Mid to Expert Level)

Zurich Insurance Company Ltd.; Warszawa; Ibrido; PLN 120.000 - 180.000; Tempo pieno

Vantaggi offerti da questo lavoro

Private medical care

Life Insurance

Hybrid work

Flexible working time

No dress code

Annual Bonus

Learning & Development Programs

Friendly and collaborative working atm

Descrizione del lavoro

Zurich Insurance Group (Zurich) is expanding its Future Branch in Warsaw and seeks a Property & Engineering Claims Handler at mid to expert level to handle commercial claims with independence and Zurich’s service standards.

You will review coverage, gather facts, assess losses, negotiate settlements, and collaborate with Underwriting, Risk Engineering, and Legal to resolve complex cases while supporting digitalization of claims processes.

Competenze

• 5+ years (mid-level) or 8+ years (expert level) claims handling experience in Property and Engineering Commercial Claims
• Solid understanding of Polish insurance law, policy wordings, and the regulatory environment
• Experience managing complex or high-value claims with a customer and solutions-oriented approach
• Engineering education is a plus
• Analytical, decisive, and able to manage multiple stakeholders under time pressure
• Excellent communication and negotiations skills
• Strong teamplayer with proactive, reliable, and collaborative work style
• Fluent in Polish and English (spoken and written); German language skills are an advantage

Mansioni

• Handle, analyze and resolve claims for commercial business (Property and Engineering) independently and in line with Zurich’s service standards
• Review policy coverage, gather facts, assess losses, and negotiate settlements with customers, brokers, and other partners
• Ensure accurate, timely claims handling, balancing customer focus with adherence to legal and regulatory requirements
• Collaborate closely with Underwriting, Risk Engineering, and Legal to resolve complex cases and identify process improvements
• Support digitalization and continuous development of claims processes
• Act as a point of escalation for particularly complex or high-value claims (for Senior/Expert level)
• Contribute to sharing knowledge and best practices within the Claims team

Descrizione del lavoro

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Property & Engineering Claims Handler (Mid to Expert Level)

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Property & Engineering Claims Handler (Mid to Expert Level)

YourResponsibilities

• Handle,analyzeand resolve claims for commercial business (Property and Engineering ) independently and in line with Zurich’s service standards
• Review policy coverage, gather facts, assess losses, and negotiate settlements with customers, brokers, and other partners
• Ensureaccurate,timelyclaims handling, balancing customer focus with adherence to legal and regulatory requirements
• Collaborate closely with Underwriting, Risk Engineering, and Legal to resolve complex cases andidentifyprocess improvements
• Support digitalization and continuous development of claims processes
• Act as a point of escalation for particularly complex or high-value claims (for Senior/Expert level)
• Contribute to sharing knowledge and best practices within the Claims team

YourProfile

• 5+ years (mid-level) or 8+ years (expert level) claims handling experience in Property and Engineering Commercial Claims
• Solid understanding of Polish insurance law, policy wordings, and the regulatory environment
• Experience managing complex or high-value claims with a customer and solutions-oriented approach
• Engineering education is a plus
• Analytical, decisive, and able to manage multiple stakeholders under time pressure
• Excellentcommunicationandnegotiationskills
• Strong teamplayer with proactive, reliable, and collaborative work style
• Fluent in Polish and English (spoken and written); German language skills are an advantage

We offer:

• Private medical care
• Life Insurance
• Hybrid work opportunities
• Flexible working time
• No dress code
• Annual Bonus
• Learning & Development Programs
• Friendly and collaborative working atmosphere

Who we are:

Zurich Insurance Group (Zurich) is a leading global multi-line insurer founded more than 150 years ago, which has grown into a business serving more than 75 million customers in more than 200 countries and territories, while delivering industry-leading total shareholder returns.We set benchmarks in Commercial Insurance and are committed to delivering high-quality services for our customers every day. At our new Future Branch in Warsaw, we’re looking for colleagues who want to help shape Zurich’s next chapter in Poland. Join us to create a brighter future for insurance - together.