Hybrid English/Spanish Collections Associate

C.H. Robinson; Wrocław; Hybrid; PLN 53,000 - 105,000; Full time

Benefits offered by this job

Comprehensive onboarding

Friendly work atmosphere

Professional development

Training platform access

Hybrid work after onboarding

Modern financial tools

Benefits package

Job summary

C.H. Robinson in Wrocław is seeking an Associate Collections Representative to join our finance team.

You will monitor payments, coordinate with customers and internal teams, and resolve accounts receivable issues to keep cash flow smooth. We're looking for English and Spanish language proficiency, a bachelor’s degree in Finance or related field, and at least one year in collections or related finance roles.

Qualifications

• Bachelor’s degree in Finance or a related field.
• 1 year of experience in collections, cash applications, credit, accounts receivable, or related finance roles would be beneficial.
• Fluency in English at a C1 level and fluent Spanish (B2).

Responsibilities

• Contact with customers via email and phone to monitor payments and accounts receivables
• Arrange and oversee the completion of all accounts and assigned responsibilities
• Develop professional relationships with internal and external customers, maintaining open lines of communication and providing timely, professional service via email and phone
• Analyze data to identify and solve complex problems
• Escalate more complex issues to senior-level team members and/or leadership
• Collaborate with stakeholders to improve efficiencies and achieve targeted results
• Contribute ideas for process improvement
• Continue developing skills, building collections knowledge, and enhancing business acumen
• Fulfill other duties or responsibilities as assigned based on team and/or country-specific requirements

Skills

Office Suite

Communication

Customer service

Critical thinking

Fast-paced environment

Team collaboration

Education

Bachelor's degree in Finance

Tools

Microsoft Excel

Job description

C.H. Robinson in Wrocław is seeking an Associate Collections Representative to join our finance team.

You will monitor payments, coordinate with customers and internal teams, and resolve accounts receivable issues to keep cash flow smooth. We're looking for English and Spanish language proficiency, a bachelor’s degree in Finance or related field, and at least one year in collections or related finance roles.