Bilingual Collections Associate (English/Spanish) – Hybrid

C.H. Robinson Europe BV; Wrocław; Hybrid; PLN 53,000 - 105,000; Full time

Benefits offered by this job

Onboarding program

Hybrid work options

Professional development

Training platform access

Private medical care

Life insurance

MyBenefit cafeteria

Job summary

C.H. Robinson Europe BV in Wrocław is seeking an Associate Collections Representative to join our finance team. You will monitor payments, contact customers by email and phone, and work with offices to resolve complex collection issues in a fast-paced environment.

Fluent English and Spanish are required; after onboarding, hybrid work options are available. You will analyze data, build relationships with internal and external customers, and contribute to process improvements while developing your

Qualifications

• Bachelor’s degree in Finance or a related field
• 1 year of experience in collections, cash applications, credit, accounts receivable, or related finance roles would be beneficial
• Fluency in English at a C1 level and fluent Spanish (B2)

Responsibilities

• Contact customers via email and phone to monitor payments and accounts receivable
• Arrange and oversee the completion of all accounts and assigned responsibilities
• Develop professional relationships with internal and external customers, maintaining open lines of communication and providing timely, professional service via email and phone
• Analyze data to identify and solve complex problems
• Escalate more complex issues to senior-level team members and/or leadership
• Collaborate with stakeholders to improve efficiencies and achieve targeted results
• Contribute ideas for process improvement
• Continue developing skills, building collections knowledge, and enhancing business acumen
• Fulfill other duties or responsibilities as assigned based on team and/or country-specific requirements

Skills

Communication skills

Customer service

Critical thinking

Independent judgment

Education

Bachelor’s degree in Finance or related field

Tools

Microsoft Office Suite

Job description

C.H. Robinson Europe BV in Wrocław is seeking an Associate Collections Representative to join our finance team. You will monitor payments, contact customers by email and phone, and work with offices to resolve complex collection issues in a fast-paced environment.

Fluent English and Spanish are required; after onboarding, hybrid work options are available. You will analyze data, build relationships with internal and external customers, and contribute to process improvements while developing your