Hybrid Demand Planning Analyst | Data-Driven

Brambles; Województwo mazowieckie; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

Brambles is seeking a Demand Planning Analyst to lead VoC data collection and analysis, collaborate with Sales, Marketing and Finance to translate insights into strategic actions, and build dashboards for real-time customer metrics. The role supports IBP cycles and requires strong data storytelling across regions.

Hybrid remote work is offered, with responsibilities spanning data integration, forecast collaboration, and continuous improvement of planning processes to meet business objectives.

Responsibilities

• Lead the collection, analysis, and reporting of customer feedback through NPS, transactional surveys, and other Voice of Customer (VoC) programs, providing actionable insights to drive business decisions.
• Compile and analyze large datasets from various sources (e.g., Salesforce, BW, survey platforms) to identify trends in customer behavior and satisfaction, delivering clear, data-driven reports for stakeholders.
• Manage end-to-end survey processes, including sampling, survey creation, administration, and usability testing, ensuring accurate and timely execution.
• Collaborate with sales, marketing, customer service, and leadership teams to ensure customer insights inform strategic goals and enhance customer experience.
• Support the execution of key customer insight initiatives, ensuring project completion within scope, on time, and with measurable outcomes.
• Conduct detailed customer segmentation and market analysis to identify growth opportunities, competitive positioning, and customer needs, contributing to strategic planning.
• Develop and maintain dashboards and automated reporting systems to enable real-time monitoring of key customer satisfaction metrics, loyalty drivers, and market trends.
• Present insights and recommendations to senior leadership, translating complex data into clear, actionable insights to guide decision-making and improve business performance.

Skills

Adaptability

Customer Insights

Data Analytics

Empathy

Experimentation

Industry Trend Analysis

Market Analysis

Storytelling

Taking Ownership

Teamwork

Understand Customers

Job description

Brambles is seeking a Demand Planning Analyst to lead VoC data collection and analysis, collaborate with Sales, Marketing and Finance to translate insights into strategic actions, and build dashboards for real-time customer metrics. The role supports IBP cycles and requires strong data storytelling across regions.

Hybrid remote work is offered, with responsibilities spanning data integration, forecast collaboration, and continuous improvement of planning processes to meet business objectives.