Enterprise SaaS Support Engineer (Hybrid Poland)

Aon plc; Kraków; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

Aon plc in Kraków, Poland is seeking a Tech Support Engineer to investigate and resolve technical issues for enterprise clients. You will work with SQL, REST APIs and enterprise software, communicating clearly with business users and IT teams.

You will engage with cross-functional teams including engineering and QA, document solutions, and use AI-assisted tools to support daily customer interactions in a hybrid work environment.

Qualifications

• 2+ years in technical support or SaaS enterprise software.
• Strong SQL proficiency and REST API troubleshooting.
• Analytical and methodical problem solving to uncover root causes.
• Excellent written communication for technical and non-technical audiences.
• Experience with C#/.NET at a diagnostic level and ability to handle multiple cases in an international team.

Responsibilities

• Investigate technical issues using SQL queries, REST API debugging, logs and Azure monitoring tools; reproduce problems and identify root causes.
• Handle support tickets from initial investigation to resolution with clear customer updates.
• Interact directly with enterprise customers and adapt communication for business users and IT teams.
• Collaborate with Technical Support Lead, ATS Integration Consultant, QA and engineering teams on deeper investigations.
• Document solutions and share knowledge; use AI tools to support investigations and customer communication.

Skills

SQL queries

REST APIs

Analytical skills

Communication

C#/NET diagnostics

Team collaboration

Tools

Azure monitoring

Datadog

Kubernetes

Zendesk

Jira Service Management

Job description

Aon plc in Kraków, Poland is seeking a Tech Support Engineer to investigate and resolve technical issues for enterprise clients. You will work with SQL, REST APIs and enterprise software, communicating clearly with business users and IT teams.

You will engage with cross-functional teams including engineering and QA, document solutions, and use AI-assisted tools to support daily customer interactions in a hybrid work environment.