HR Tech Service Delivery Lead | Managed Services (Hybrid)

EY

Katowice

Hybrid

PLN 180,000 - 300,000

Full time

14 days+

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Job summary

EY is seeking a Service Delivery Manager / Managed Services Lead for HR Technology & Workforce Operations in Katowice, with a hybrid work model (2 days in office / 3 days remote). You will shape, transition and run scalable managed services for EY clients, owning performance, governance, escalation management and continuous improvement of the delivery model.

You will lead governance, onboarding, capacity planning and stakeholder engagement across engagements, driving maturity and value in a

Qualifications

Experience leading managed services, BPO, shared services, application support, HR operations or technology support teams.
Experience with service transition, governance, escalation management and client-facing delivery management.
Strong English communication skills and ability to work with senior stakeholders in an international environment.
Ability to build operating discipline, manage service quality and support team development.

Responsibilities

As a service lead, you will manage delivery governance, stakeholder relationships and operational performance across one or more managed services engagements.
Lead service delivery governance, including SLA oversight, service reporting, issue escalation and operational risk management.
Support transition, onboarding and stabilization of new managed services scope, including knowledge transfer and operating model setup.
Coordinate capacity planning, workload management and delivery quality across junior and senior specialists.
Act as the key operational contact for clients, local market stakeholders and internal EY teams.
Drive continuous improvement, standardization, productivity initiatives and service maturity development.