HR Services Specialist UK&IE (18-months fixed-term contract)

Jacobs Solutions Inc.; Kraków; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Flexible benefits via MyBenefit

Support for employees and families

Hybrid work model

Job summary

Jacobs Solutions Inc. is seeking an HR Services Specialist to provide first‑level support for HR, Benefits and Payroll in the UK & Ireland markets. The role requires 1+ year in HR or related fields, strong English, and the ability to handle confidential data.

You will work with knowledge management systems, assist employees and managers, and collaborate across HR teams in a hybrid model with flexible start times.

Qualifications

• Minimum 1 year of experience in HR, Payroll, administration, document management, or customer service.
• Proficiency with Microsoft applications.
• Excellent spoken and written English.
• Bachelor’s Degree or equivalent experience.
• Numerical attitude/analytical skills.
• Knowledge of HR or Payroll policies and processes.
• Communicative knowledge of German or Italian will be considered an asset.

Responsibilities

• Uses knowledge management system to respond to HR or Payroll inquiries.
• Explains functionality of company systems and tools.
• Processes HR/Payroll information, data, transactions, and letters.
• Tracks inquiries in case management system.
• Monitors case management system and reassigns tasks to appropriate teams.
• Escalates matters to policy owners for resolution.
• Builds productive relationships across the enterprise.
• Maintains a professional, confidential approach.

Skills

English proficiency

Analytical skills

HR/payroll policies knowledge

Confidential data handling

Customer service experience

German/Italian language asset

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Job description

At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.

Your impact

At Jacobs, we deliver projects that truly make a difference — from smart manufacturing and sustainable water systems to modern infrastructure and cutting-edge technologies. Our solutions support the development of cities, industries, and innovation, addressing today’s challenges both locally and globally.

HR Services Specialist is first-level support to employees, former employees, managers, Human Resource Partners, and external customers in specific geographies by assisting in inquiry resolution and employee transactional support associated with Human Resources, Benefits and Payroll procedures, programs and tools. We are currently looking for a HR Services Specialist to join the team covering the UK & Ireland markets.

Key Responsibilities:

• Utilizes our knowledge management system to respond to requests from HR staff, managers and employees on HR or Payroll policies, procedures, and tools
• Navigates on company’s systems and tools and explains their functionality
• Processes information, data, transactions, and letter related to HR or Payroll data
• Tracks customer contacts and inquiries in case management system
• Monitors case management system and reassigns tasks to appropriate teams
• Escalates necessary matters to policy owners for resolution
• Possesses strong interpersonal skills to successfully build productive relationships at all levels of the enterprise
• Conveys a professional, knowledgeable, helpful and confidential approach

We offer:

• The opportunity to work in an experienced team within a global company operating across all areas of infrastructure investment.
• A comprehensive benefits package: private medical care, additional life insurance, flexible benefits selection via the MyBenefit platform, support for employees and their families in challenging life situations, and much more.
• Flexible start times (between 7:30 AM and 10:00 AM) and “short Fridays” (Monday–Thursday: 8.5 hours, Friday: 6 hours).
• Option to work from the office or in a hybrid model.

Here’s what you’ll need

• Minimum 1 year of experience in HR, Payroll, administration, document management, or customer service
• Proficiency with Microsoft applications
• Excellent spoken and written English
• Bachelor’s Degree or equivalent experience
• Numerical attitude/analytical skills
• Knowledge of HR or Payroll policies and processes
• Ability to handle sensitive and confidential data with discretion and integrity
• Communicative knowledge of German or Italian will be considered an asset

We believe that by being inclusive, we bring ourselves closer together and foster greater creativity. We welcome people as they are.

Join us and build your career in an international environment, alongside people who are passionate about shaping the future.