HR Services Specialist UK&IE (18-months fixed-term contract)

Jacobs; Kraków; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

18‑month contract

Private medical care

Life insurance

Flexible benefits via MyBenefit

Hybrid work option

Holiday allowance

Job summary

Jacobs is hiring an HR Services Specialist to support HR, Benefits and Payroll inquiries for the UK & Ireland markets. The role includes first‑line employee support, data processing, and case management in a global infrastructure company.

The position offers a fixed-term contract of 18 months, hybrid work options, and a comprehensive benefits package to support employees and their families.

Qualifications

• Minimum 1 year of experience in HR, Payroll, administration or customer service.
• Excellent spoken and written English.
• Numerical attitude/analytical skills.
• Knowledge of HR or Payroll policies and processes.
• Communicative knowledge of German or Italian is an asset.

Responsibilities

• Respond to HR/Payroll policy inquiries using the knowledge management system.
• Explain functionality of company systems and tools to users.
• Process HR/Payroll data and transactions.
• Track inquiries in the case management system and reassign tasks as needed.
• Escalate complex matters to policy owners for resolution.
• Maintain professional, confidential communication with stakeholders.

Skills

English proficiency

MS Office

HR knowledge

Analytical mindset

German/Italian asset

Education

Bachelor’s Degree or equivalent

Tools

Microsoft Office

Job description

At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission‑critical outcomes, operational advancement, scientific discovery and cutting‑edge manufacturing, turning abstract ideas into realities that transform the world for good.

Your impact

At Jacobs, we deliver projects that truly make a difference — from smart manufacturing and sustainable water systems to modern infrastructure and cutting‑edge technologies. Our solutions support the development of cities, industries, and innovation, addressing today’s challenges both locally and globally.

HR Services Specialist is first‑level support to employees, former employees, managers, Human Resource Partners, and external customers in specific geographies by assisting in inquiry resolution and employee transactional support associated with Human Resources, Benefits and Payroll procedures, programs and tools. We are currently looking for a HR Services Specialist to join the team covering the UK & Ireland markets.

Key Responsibilities

• Utilizes our knowledge management system to respond to requests from HR staff, managers and employees on HR or Payroll policies, procedures, and tools
• Navigates on company’s systems and tools and explains their functionality
• Processes information, data, transactions, and letter related to HR or Payroll data
• Tracks customer contacts and inquiries in case management system
• Monitors case management system and reassigns tasks to appropriate teams
• Escalates necessary matters to policy owners for resolution
• Possesses strong interpersonal skills to successfully build productive relationships at all levels of the enterprise
• Conveys a professional, knowledgeable, helpful and confidential approach

We offer

• Fixed‑term contract for 18‑months.
• The opportunity to work in an experienced team within a global company operating across all areas of infrastructure investment
• A comprehensive benefits package private medical care, additional life insurance, flexible benefits selection via the MyBenefit platform, support for employees and their families in challenging life situations, and much more
• Holiday allowance (“Wczasy pod gruszą”)
• Flexible start times (between 730 AM and 1000 AM) and “short Fridays” (Monday‑Thursday 8.5 hours, Friday 6 hours)
• Option to work from the office or in a hybrid model
• Learn more about our benefits and work culture here!

Here’s what you’ll need

• Minimum 1 year of experience in HR, Payroll, administration, document management, or customer service
• Proficiency with Microsoft applications
• Excellent spoken and written English
• Bachelor’s Degree or equivalent experience
• Numerical attitude/analytical skills
• Knowledge of HR or Payroll policies and processes
• Ability to handle sensitive and confidential data with discretion and integrity
• Communicative knowledge of German or Italian will be considered an asset

We believe that by being inclusive, we bring ourselves closer together and foster greater creativity. We welcome people as they are. Learn more here.

If you need support during the recruitment process, please contact our team at [e-mail]

Join us and build your career in an international environment, alongside people who are passionate about shaping the future.

Your application experience is important to us, and we’re keen to adapt to make every interaction even better. If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team via Careers Support.