HR Services Administrator with German

QVC Group Global Business Services; Kraków; Híbrido; PLN 78 000 - 105 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work model

Private medical care

Life insurance

MyBenefit platform with Multisport

Eye-care reimbursement

Performance bonus

Referral programme with financialbonus

Extra annual leave

Mental health support line

Free employee parking

Resumo da oferta

QVC Group Global Business Services is hiring an HR Services Administrator with German to join our hybrid team in Kraków. You will handle frontline HR data processing, auditing, reporting and process improvement initiatives while leveraging technology to reduce manual tasks.

You will support German employee lifecycle processes, maintain documentation, and ensure timely responses within SLAs. This role blends on-site and remote work with collaborations across an international HR function.

Qualificações

• Fluency in English and German at C1 level or higher.
• Experience tracking cases for documentation, monitoring and allocation.
• Ability to advocate for change and drive improvement within the team.
• Strong analytical skills to identify issues, interpret data and provide insights.
• Excellent communication skills in an international, matrix organisation.
• Customer-focused attitude and commitment to quality service.
• Ability to work independently and with a team.

Responsabilidades

• Analyse and process transactions in the HR system as the primary contact for workforce administration processes.
• Act as the point of contact for German employee lifecycle processes.
• Create and maintain documentation, policies and procedures to capture process knowledge.
• Provide high-quality support with timely responses in line with SLAs.
• Coordinate cases with team members to meet SLA timelines.
• Track cases in the case management system for documentation and allocation.
• Conduct audits of HR data and identify issues with recommended actions.

Conhecimentos

Fluency in English

Fluency in German

Case tracking

Change management

Analytical skills

Communication skills

Customer-focused

Independent & collaborative work

Descrição da oferta de emprego

PL1099

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.

Currently We Are Looking For

HR Services Administrator with German

Your Opportunity, Your Team

HR Services Administrator (with German) is part of the front-line data processing and management team. This includes entering, maintaining, processing , auditing, and reporting sensitive People and organizational data, as well as supporting tasks associated with large organizational changes. In addition, this role is responsible for maximizing the use of technology capabilities to reduce manual processes and serving as a resource for process-improvement tasks and special projects.

Where You'll Work

• This is a hybrid role and requires you to be on-site at our office at Wielicka 30, Kraków, on average 3-5 times per month.
• On-site days are typically predetermined and driven by business needs.

What You’ll Do

• Analyse and process transactions in the HR system, acting as the primary point of contact for organisation-wide workforce administration processes.
• Act as a point of contact for German employee lifecycle processes.
• Create and maintain documentation, policies and procedures to capture and share process knowledge.
• Provide high-quality support, ensuring customer satisfaction, expertise and timely responses in line with Service Level Agreements (SLAs).
• Coordinate cases with other team members to ensure that requests are completed within the required SLA timelines.
• Track cases in the case management system for documentation, monitoring and work allocation purposes.
• Conduct audits of HR system data and analyse audit results to identify issues and recommend appropriate actions.

What You’ll Bring

• Fluency in English and German, at least at C1 level.
• Experience in tracking cases for documentation, monitoring and work allocation purposes.
• The ability to advocate for change and promote continuous improvement initiatives within the team.
• Strong analytical skills, with the ability to identify issues, interpret data and provide meaningful insights.
• Excellent communication skills and the ability to work effectively in an international, matrix organisation.
• A customer-focused attitude and commitment to delivering a high-quality service.
• The ability to work independently as well as collaboratively within a team.

What We Offer

• Hybrid working model combining office-based and remote work.
• Private medical care.
• Life insurance.
• Access to the MyBenefit platform, including a Multisport card.
• Reimbursement for eye-care expenses.
• Company performance-related bonus.
• Referral programme with a financial bonus.
• One additional day of annual leave for company-driven initiatives.
• Mental health support line available to employees and their relatives.
• Attractively located office with free parking for employees.

Posiadamy procedurę zgłoszeń wewnętrznych, która umożliwia dokonywanie zgłoszeń o naruszeniu prawa w ramach zakresu wskazanego w ustawie o ochronie sygnalistów. Zgłoszeń można dokonywać korzystając z dedykowanego kanału dostępnego pod adresem: qvcgroup.ethicspoint.com We have an internal reporting procedure that allows for reporting of violations of law within the scope indicated in the Whistleblower Protection Act. Reports can be made using a dedicated channel available at qvcgroup.ethicspoint.com Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits. QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [e-mail] for assistance. If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.