HR Services Administrator with German

QVC; Kraków; Hybrid; PLN 90,000 - 120,000; Full time

Benefits offered by this job

Private medical care

Life Insurance

MyBenefit access

Eye-care reimbursement

Performance bonus

Referral bonus

Extra annual leave

Mental health support

Free parking

Job summary

QVC Group is seeking an HR Services Administrator with German for our Kraków office. This hybrid role involves on-site work at Wielicka 30, Kraków, 3-5 days per month, with remote work options as needed.

You will manage sensitive HR data, drive process improvements, and support German employee lifecycle processes. Responsibilities include processing HR transactions, documenting policies, ensuring SLA-driven support, and collaborating with teammates to complete cases.

Qualifications

• Fluent English and German (C1) required.
• Experience tracking cases and documenting work.
• Promotes continuous improvement within the team.
• Strong analytical and data interpretation skills.
• Excellent communication in an international, matrix organization.

Responsibilities

• Analyze and process transactions in HR system.
• Serve as point of contact for German employee lifecycle.
• Create and maintain process documentation.
• Provide timely, SLA-based customer support.
• Coordinate cases to meet service levels.
• Track cases using case management system.
• Audit HR system data and identify issues.

Skills

Fluent English

German C1

Analytical skills

Job description

PL1099

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.

Currently we are looking for: HR Services Administrator with German

Your Opportunity, Your Team

HR Services Administrator (with German) is part of the front-line data processing and management team. This includes entering, maintaining, processing , auditing, and reporting sensitive People and organizational data, as well as supporting tasks associated with large organizational changes. In addition, this role is responsible for maximizing the use of technology capabilities to reduce manual processes and serving as a resource for process-improvement tasks and special projects.

Where You’ll Work:

• This is a hybrid role and requires you to be on-site at our office at Wielicka 30, Kraków, on average 3-5 times per month.
• On-site days are typically predetermined and driven by business needs.

What You’ll Do:

• Responsible for analyzing and processing transactions in HR System. Serves as the primary recipient of organization-wide workforce admin processes
• Acts as a point of contact for German employee lifecycle processes
• Creates documentation to capture acquired knowledge in the form of policies and maintains them
• Provide quality support with customer satisfaction, expertise, and timeliness consistent with Service Level Agreements (SLAs)
• Coordinate cases with other team members to ensure requests are completed within the required service level agreement
• Track cases for documentation and work allocation purposes using the case management system
• Conduct audits of HR system data and analyze audit data to identify issues

What You’ll Bring:

• Ability to speak fluent English and German (at least C1)
• Experience in tracking cases for documentation and work allocation purposes
• Being advocate for the change and promote continuous improvement ideas within the team
• Analytical capability to identify issues, interpret data and provide insight
• Excellent communication skills, ability to operate in an international, matrix organization and a consumer-oriented attitude
• Ability to work independently and as a team member

What we offer:

• Hybrid work model combining office & remote work
• Private medical care
• Life Insurance
• Access to MyBenefit platform (Multisport included)
• Eye-care reimbursement
• Company performance-related bonus
• Referral program with a financial bonus
• 1 day extra of annual leave for company-driven initiatives
• Mental health support line for you and your relatives
• Attractively located office with free parking space for employees

Whistleblower Protection Act

Posiadamy procedurę zgłoszeń wewnętrznych, która umożliwia dokonywanie zgłoszeń o naruszeniu prawa w ramach zakresu wskazanego w ustawie o ochronie sygnalistów. Zgłoszeń można dokonywać korzystając z dedykowanego kanału dostępnego pod adresem: qvcgroup.ethicspoint.com

We have an internal reporting procedure that allows for reporting of violations of law within the scope indicated in the Whistleblower Protection Act. Reports can be made using a dedicated channel available at qvcgroup.ethicspoint.com

Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [e-mail] for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, experience, and geographic location as well as business and market conditions.