HR Program Manager

Infor; Wrocław; On-site; PLN 60,000 - 85,000; Full time

Job summary

Infor is looking for a Program Owner responsible for end-to-end ownership of the HR Shared Services Center's participation in global initiatives. The role involves project management, stakeholder partnership, and operational follow-through to ensure that HR processes and tools are effectively applied.

The ideal candidate will have a deep understanding of HR Shared Services, a program ownership mindset, and the ability to engage collaboratively with diverse teams to drive successful outcomes.

Qualifications

• Accountable for outcomes and operational readiness.
• Proven ability to engage with a broader team.
• Strong stakeholder influence and collaboration skills.

Responsibilities

• Serve as HRSSC Program Owner for global initiatives.
• Delegate tasks and confirm delivery timelines.
• Document process changes and decisions for clarity.

Skills

Program ownership mindset

Understanding of HR Shared Services Center processes

Team player mentality

Ability to leverage feedback

Technical aptitude with HR platforms

Job description

Program Owner is responsible for end‑to‑end ownership of HR Shared Services Center (HRSSC) participation in global and cross‑regional initiatives, representing the regional HRSSC as the primary stakeholder, coordinating cross‑functional delivery, and ensuring HRSSC processes and tools are clearly understood and consistently applied across stakeholders.

Typical Day In The Life Includes

• Serve as the HRSSC Program Owner for assigned global initiatives – accountable for HRSSC deliverables, timelines, quality, and overall readiness for deployment; provide project management support from planning through execution and closeout.
• Act as the HRSSC stakeholder in global projects, ensuring HRSSC/regional needs, constraints, dependencies, and resourcing requirements are flagged and acknowledged in project plans and timelines.
• Maintain active partnership with global Project Managers and Program Manager peers to ensure alignment; gather, collate, and provide consolidated HRSSC requirements and prioritized input into key project decision points.
• Delegate work effectively, confirm owners and due dates, and hold stakeholders accountable for completing assigned actions, deliverables, and timelines; monitor progress, update trackers/dashboards, and communicate HRSSC status to project managers.
• Aggregate and articulate HRSSC risks, issues, and impacts into actionable options; recommend mitigations, track resolution, and elevate blockers early so timelines remain realistic and achievable.
• Assess HRSSC training and knowledge transfer needs; support the design and execution of training and/or knowledge base updates; lead readiness validation (e.g., pilot, UAT) and sign‑off for HRSSC go‑live readiness.
• Be the subject matter expert for HRSSC processes, systems, and data; ensure consistent application of process changes and tool configurations across regions and stakeholders.
• Identify systemic process, training, or tooling gaps and drive improvements to raise HRSSC efficiency and quality in program and BAU contexts.
• A typical day blends project coordination, stakeholder partnership, and operational follow‑through to keep HRSSC initiatives moving forward.
• Review project plans, milestones, risks, and dependencies; update trackers and prepare for daily/weekly check‑ins.
• Meet with global Program Managers and regional counterparts to align scope, timelines, and communications for cross‑region initiatives.
• Coordinate with regional HRSSC leads and subject matter experts to clarify requirements, gather inputs, and translate needs into actionable work.
• Delegate tasks, confirm owners and due dates, and follow up to ensure timely completion of assigned actions and deliverables.
• Identify risks and issues early, propose options, and elevate decisions or blockers to the appropriate stakeholders.
• Document process changes and decisions, ensuring HRSSC tools, guides, and communications reflect the latest updates.
• Strong attention to detail with excellent organizational and time‑management skills, including the ability to manage multiple priorities and deliver high‑quality work on deadline.

Basic Qualifications

• Program ownership mindset – accountable for outcomes and operational readiness, not just project tasks.
• Deep understanding of HR Shared Services Center processes and the tools that support them, including the ability to interpret details and nuances.
• Team player mentality: proven ability to engage with a wider team to demonstrate shared ambitions and drive successful outcomes within a wider team.
• Strong passion for receiving and leveraging feedback to improve ways of operating and to evolve the team over a period of transformation.
• Technical aptitude and comfort working with HR platforms, reporting, and process documentation, including HRIS, case management, payroll interfaces, and data/reporting needs; strong stakeholder influence and cross‑functional collaboration skills to represent HRSSC needs in global governance.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment.