HR Operations & Payroll Manager

Jobless; Kraków; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Medical cover

Flexible hours

Life insurance

Training budget

Office in City Centre

Volunteer days

Job summary

Xceedance, a global provider of insurance services, seeks an experienced HR Operations Lead to manage end-to-end HR processes across nine European countries, including onboarding, contracts, payroll, benefits, and time & absence management.

You will partner with HR leaders, managers, and external vendors, drive process improvements, oversee payroll accuracy, ensure compliance, and lead a small team as the European HR operations scale up.

Qualifications

• Minimum 5 years of experience in HR Operations, Payroll, or Shared Services across multiple European countries.
• Strong knowledge of European employment practices, payroll processes, and employee lifecycle management.
• Experience working with external payroll providers and benefits vendors.

Responsibilities

• Lead end-to-end HR operations for the client with a presence across nine European countries, including onboarding, lifecycle changes, and offboarding.
• Advise HR leaders, managers, Finance, and employees on policies, procedures, and regulations.
• Prepare and manage contracts, references, and HR documentation for compliance.
• Support recruitment activities through CV management and postings.
• Build relationships with employees, stakeholders, vendors, and partners to ensure high-quality service.
• Drive setup of HR operations for new European locations, including process design and onboarding.

Skills

HR Operations

Payroll administration

European payroll

Excel

English proficiency

Analytical skills

Project management

Education

Bachelor's degree in HR or related field

Tools

HRIS systems

Job description

Why Join Xceedance?

Xceedance offers the best of both worlds: the stability of a successful global organization and the energy of a company entering an exciting new phase of growth.

Backed by significant investment and a strong track record of success, we are expanding our business globally, investing heavily in AI-led transformation, and growing our presence across new insurance segments. Our ambition is bold, and so are the opportunities for talented professionals who want to make an impact.

Whether you're looking to solve complex business challenges, work with cutting-edge technology, collaborate with industry experts, or accelerate your career growth, Xceedance provides a platform to do meaningful work at scale.

If you are passionate about innovation, enjoy building for the future, and want to be part of a company shaping the next generation of insurance services, we'd love to have you on this journey.

Key Responsibilities:

• Lead and manage end-to-end HR operations for the client with a presence across nine European countries, including onboarding, employee lifecycle changes, offboarding, compensation, benefits, and time & absence administration.
• Act as a trusted advisor to client's HR leaders, managers, Finance teams, and employees, providing guidance on HR policies, procedures, and employment regulations.
• Prepare and manage employment contracts, employment references, and other HR documentation for the client's workforce, ensuring accuracy and compliance with local requirements.
• Support client's recruitment activities through CV management, job postings, and recruitment reporting.
• Build and maintain strong relationships with the client's employees, stakeholders, vendors, and external partners to ensure effective delivery service and positive employee experience.
• Lead the setup of HR operations for the client’s new European locations, including process design, documentation, stakeholder coordination, and employee onboarding.
• Manage client’s HR systems, employee records, reporting, and workforce analytics while ensuring data accuracy and confidentiality.
• Drive continuous improvement initiatives by reviewing processes, implementing new tools, and enhancing operational efficiency.
• Lead and develop a team, support the wider HR organization, and provide expertise on European HR processes and practices.

Payroll & Benefits Responsibilities

• Manage client’s payroll operations across nine European countries, ensuring accurate and timely payroll inputs and administration.
• Process compensation changes, promotions, and other payroll-related employee updates for the client’s workforce.
• Review and approve client’s payroll outputs prepared by external payroll providers, ensuring compliance and accuracy.
• Partner with Payroll Specialists and external vendors engaged by the external client, to resolve payroll issues and maintain service excellence.
• Administer employee benefits programs on behalf of the client and manage relationships with benefits and payroll providers.
• Ensure the client's payroll, employment, and benefits processes remain compliant with local legislative and regulatory requirements across all supported countries.
• Maintain accurate payroll and benefits records for the client's employees, support audits, and provide regular reporting and analysis.
• Serve as client’s primary point of contact for payroll and benefits-related matters, driving process improvements and delivering a high-quality employee experience.
• Provide leadership and oversight for payroll and benefits activities, ensuring effective collaboration between team members, external vendors, and key stakeholders.

Requirements

Requirements:

• Minimum 5 years of experience in HR Operations, HR Administration, Payroll, or Shared Services environment.
• Proven experience managing end-to-end HR processes across multiple European countries.
• Strong knowledge of European employment practices, payroll processes, and employee lifecycle management.
• Experience working with external payroll providers and benefits vendors.
• Strong analytical and problem-solving skills.
• Proficient Excel skills.
• Very good command of English (minimum B2 level).
• Interest in working in a dynamic, international environment.
• Positive attitude and a great sense of humor (non-negotiable!)
• Strong organizational skills, with the ability to manage your time effectively and take initiative.
• Advanced proficiency in AI tools and framework.

What you can expect from us:

• Unique professional and personal development at one of the pioneer companies in professional insurance support.
• Ongoing professional training – to onboard you for a good start and your further professional development.
• Your own growth training budget - use internal and external development opportunities and take advantage of your own budget.
• LUXMED medical cover for you with full dental care, oncological preventive program and additional mental health support with helpline & individual sessions with a therapist.
• Flexible work hours - depend on project
• 8-hour work time with a lunch break already included - spend the rest of the day doing what is important to you as intended in the #2h4Family program.
• Private life insurance - 80% of the premium is covered by an employer.
• Employee referral program - we appreciate you recommending your friends to join us.
• Additional days off - to celebrate your birthday, moreover, if you want to do volunteer, feel free to do so with some extra days off.
• Integration events - monthly delicious breakfasts, movie nights, board game nights, outdoor events.
• Lively and modern office in the City Centre with parking space for employees.
• A supportive and friendly atmosphere created by passionate people.