HR Lifecycle Coordinator: Hire-to-Retire Expert

HEINEKEN Global Shared Services; Kraków; On-site; PLN 60,000 - 90,000; Full time

Job summary

HEINEKEN Kraków is seeking a Hire To Retire Coordinator to execute transactional HR activities across the employee lifecycle, ensuring data accuracy and compliance with global frameworks while supporting local business needs.

You will resolve Tier 2 HTR requests, monitor SLAs, and collaborate with stakeholders to drive process standardisation and high-quality HR services in a multinational shared services environment.

Qualifications

• 3 years of experience handling complex lifecycle or data processes.
• Bachelor’s degree in HR, business administration or related field.
• Multilingual English and Polish communication capability.
• Knowledge of HTR processes and enabling technologies (SAP SuccessFactors, ServiceNow).
• Strong customer service and problem-solving skills.
• Excellent communication and interpersonal skills.
• High attention to detail and ability to handle sensitive information.
• Strong operational and service-delivery focus.
• Proficiency with MS Office suite and collaboration tools (Teams, SharePoint).

Responsibilities

• Resolving Tier 2 HTR requests, tickets, and cases.
• Using analytics tools to track HR metrics and support decisions.
• Monitoring SLAs and escalating breaches.
• Ensuring privacy, compliance, first-time-right and four-eye checks.
• Confirming complex employment data changes (promotions, demotions, off-cycle changes).
• Managing organizational structure changes and master data updates.
• Handling onboarding, assignments and end-of-employment administration.
• Managing complex leave and absence cases.
• Processing employee exits and ensuring documentation accuracy.
• Preparing and reviewing high criticality documents and approvals.
• Maintaining records for audit and compliance requirements.
• Maintaining People Function knowledge base, FAQs and HTR documentation.
• Contributing to HBS Knowledge Management and process improvements.
• Partnering with stakeholders to address HR needs.
• Collaborating with team members for consistent process execution.
• Identifying issues and supporting process standardisation.
• Using SAP SuccessFactors and related tools to reduce manual work.
• Managing and coordinating tasks within HTR, Recruitment and Onboarding services for one or more OpCos.

Skills

Customer service

Problem solving

Attention to detail

Communication

Multilingual English/Polish

Team collaboration

Education

Bachelor's degree in HR or related field

Tools

SAP SuccessFactors

ServiceNow

MS Office

Teams

SharePoint

Job description

HEINEKEN Kraków is seeking a Hire To Retire Coordinator to execute transactional HR activities across the employee lifecycle, ensuring data accuracy and compliance with global frameworks while supporting local business needs.

You will resolve Tier 2 HTR requests, monitor SLAs, and collaborate with stakeholders to drive process standardisation and high-quality HR services in a multinational shared services environment.