HR Employee Experience Advisor

Schneider Electric; Warszawa; On-site; PLN 110,000 - 160,000; Full time

Benefits offered by this job

Sports card

Lunch vouchers

Medical care

Life & group insurance

Holidays & languages subsidiary

Job summary

Schneider Electric is seeking an HR Employee Experience Advisor with French and English for our Warsaw office. You will be the first point of contact for HR questions, handling employee cases and requests across systems, while collaborating with country experts to resolve queries.

The role emphasizes proactive service, continuous learning, and driving process improvements to enhance employee experience in a global environment.

Qualifications

• Fluent French and English, with very good level of written and oral communication.
• Experience in Customer Care, Shared Services Center, or HR.
• Pro-active attitude and innovation spirit.

Responsibilities

• Be first point of contact for Schneider’s employees when it comes to HR questions and issues, manage employees’ cases.
• Communicate with employees (phone, chat, self-service) and process their requests in systems.
• Communicate with stakeholders, country subject-matter experts to solve queries.
• Research required information using available resources and business acumen to provide employee with the solution.
• Constantly learn and use new knowledge to delight customers.
• Identify improvement areas based on ticket and process analysis, conduct projects that impact overall service quality.

Skills

Multilingual communication

Customer care experience

HR knowledge

Proactive attitude

Change-agent mindset

Job description

Do you dream of working in a company that is driven by a meaningful purpose? An inclusive company that empowers you to do your best and be innovative?

We are looking for HR Employee Experience Advisor with French and English to our office in Warsaw.

What will you do?

• Be first point of contact for Schneider’s Electric employees when it comes to HR questions and issues, manage employees’ cases
• Communicate with employees (phone, chat, self-service) and process their requests in systems
• Communicate with stakeholders, country subject-matter experts to solve queries
• Research required information using available resources and business acumen to provide employee with the solution
• Constantly learn and use new knowledge to delight customers
• Identify improvement areas based on ticket and process analysis, conduct projects that impact overall service quality

If you have…

• Fluent French and English, with very good level of written and oral communication
• Knowledge of Spanish is an advantage (nice to have)
• Experience in Customer Care, Shared Services Center, or HR
• Problem solving attitude
• Influence and convince skills
• Passion about customer care
• Ability to work under time pressure
• Team-working skills and change-agent personality
• Pro-active attitude and innovation spirit

What's in it for me?

• Exciting job in an international company, with opportunities to contribute to different company actions (e.g. CSR, charity, Employer Branding, Well-Being)
• Work in a diverse and supportive team of professionals. Do you want to get to know us better?Follow us on Facebook!
• Buddy, mentor & induction training - that will help you to smoothly find yourself in our company
• Special training tailored to your needs and career goals
• Wide choice of benefits (sports card, lunch vouchers, medical care, life & group insurance, holidays & languages subsidiary)
• No formal dress code - we welcome people as they are and perceive diversity as value for the company
• Opportunity to develop based on clear career paths, to grow through experience and exposure
• Possibility to use foreign languages and to collaborate with cross-region tea

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

Schneider Electric is there when it matters most to you

Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:

Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: health and life insurance, paid time off, parental and care leave, flexible work options, support for chronic conditions, and confidential counseling for life’s challenges.

Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs: your base salary, short-term incentives or sales incentives, opportunities to own company shares, and pension saving matching contribution.

Grow Your Skills and Career. We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our Schneider Career Hub for new positions, projects, and mentors, and learning platforms like Coursera to equip you with the skills for today and tomorrow.

Team Up in the Workplace. We encourage teaming up through project opportunities on the Schneider Career Hub, smart ways to collaborate, celebrating contributions via a recognition program, sharing your voice in our engagement survey, and fostering an inclusive, caring workplace.

Support Your Community. We make a difference in your community with volunteer leave, programs through the Schneider Electric Foundation, and initiatives that support youth education.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

This position will be posted until filled.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.