HR Delivery Process Excellence Specialist

WS Audiology Group; Poznań; On-site; PLN 150,000 - 210,000; Full time

Job summary

WS Audiology Group in Poznań is seeking an HR Delivery Process Excellence Specialist to strengthen our global HR service delivery model. You will drive standardization, operational excellence, and continuous improvement across HR processes, ensuring scalable services and an enhanced employee experience.

You will partner with HR, HRIS, IT, and external partners to optimize HR services through governance, documentation, and digitalization initiatives, shaping a data-driven operating model at scale.

Qualifications

• Experience in process standardization, harmonization, and continuous improvement in global services.
• Knowledge of HR processes, KPIs, SLAs and governance.
• Experience with case management and ticketing systems such as Jira, ServiceNow, or Workday.
• Experience with global, cross-functional stakeholders.
• Strong analytical skills and digital mindset.
• Lean or Six Sigma knowledge is advantageous.

Responsibilities

• Drive the standardization, simplification, and continuous improvement of global HR processes, policies, and service delivery practices.
• Establish and monitor HR service performance through KPIs, SLAs, and operational metrics, translating insights into actions and measurable improvements.
• Analyze service delivery data, identify trends and root causes, and lead initiatives that improve efficiency, effectiveness, quality, and employee experience.
• Design and maintain governance frameworks, process ownership principles, and performance review mechanisms across HR Service Delivery.
• Develop and maintain process documentation, operating procedures, knowledge articles, and process maps to promote consistency and knowledge sharing.
• Partner with HR, HRIS, IT, and external vendors to identify and implement opportunities for digitalization, automation, and self-service solutions.
• Support the adoption of new technologies and ways of working that improve service quality and reduce manual effort.
• Track and communicate the impact of improvement initiatives, ensuring benefits realization and continuous optimization.
• Build strong relationships across global and regional stakeholder groups to drive alignment, engagement, and sustainable change.

Skills

Process standardization

KPIs & SLAs

Case management

Cross-functional teamwork

Analytical skills

Lean Six Sigma knowledge

Tools

Jira

ServiceNow

Workday

Job description

Driven by the passion to improve quality of people’s lives, WSA continues to grow as a market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

As an HR Delivery Process Excellence Specialist, you will play a key role in strengthening WSA's global HR service delivery model. You will drive process standardization, operational excellence, and continuous improvement across the HR landscape, ensuring services are efficient, scalable, and aligned with business needs while enhancing the employee experience.

Working as part of the HR Excellence & HRIS team, you will partner closely with HR Service Delivery, HRIS, Centres of Excellence, regional HR teams, IT, and external partners to optimize how HR services are designed, delivered, and measured across the organization.

This is a unique opportunity to shape global HR operations in a data-driven and technology-enabled environment, leveraging process excellence, automation, and analytics to create measurable business value.

What you will do

• Drive the standardization, simplification, and continuous improvement of global HR processes, policies, and service delivery practices.
• Establish and monitor HR service performance through KPIs, SLAs, and operational metrics, translating insights into actions and measurable improvements.
• Analyze service delivery data, identify trends and root causes, and lead initiatives that improve efficiency, effectiveness, quality, and employee experience.
• Design and maintain governance frameworks, process ownership principles, and performance review mechanisms across HR Service Delivery.
• Develop and maintain process documentation, operating procedures, knowledge articles, and process maps to promote consistency and knowledge sharing.
• Partner with HR, HRIS, IT, and external vendors to identify and implement opportunities for digitalization, automation, and self-service solutions.
• Support the adoption of new technologies and ways of working that improve service quality and reduce manual effort.
• Track and communicate the impact of improvement initiatives, ensuring benefits realization and continuous optimization.
• Build strong relationships across global and regional stakeholder groups to drive alignment, engagement, and sustainable change.
  

What you bring

Experience

• Experience in process standardization, harmonization, and continuous improvement global services environment.
• Knowledge of HR processes, KPIs, SLAs, and process governance.
• Experience with case management and ticketing systems such as Jira, ServiceNow, or Workday.
• Experience working with global, cross-functional stakeholders.
• Strong analytical skills and a digital-savvy mindset.
• Lean or Six Sigma knowledge would be an advantage.

Personal competencies

• Strong communication and stakeholder management skills.
• Analytical, structured, and solution-oriented approach.
• Ability to prioritize and adapt in a changing environment.
• Ability to collaborate effectively across global teams.
• Proactive mindset and passion for continuous improvement.
• Interest in using technology and data to enhance HR processes.
• Cultural awareness and ability to influence without formal authority.

At WSA, we are on a journey to transform HR service delivery into a more data-driven, digitally enabled, and employee-centric function. As an HR Delivery Process Excellence Specialist, you will have the opportunity to influence how HR services are delivered globally and help shape the future operating model of HR at scale.

Who we are

At WSA, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WSA is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.