Hospitality Tech Support: First-Line Help Desk

Shiji Group; Katowice; On-site; PLN 60,000 - 80,000; Full time

Benefits offered by this job

Private medical care

Group life insurance

Multisport card

Referral bonus

Free snacks daily

Team building events

Job summary

Shiji Group is seeking a Help Desk Specialist in Katowice to provide exceptional customer service and support. The position requires managing customer requests, diagnosing issues, and ensuring timely resolutions within service level agreements.

Ideal candidates will be fluent in English and German, have experience in hospitality, and excellent communication skills. The role includes working in a 3-shift model and is office-based.

Qualifications

• Preferred previous work experience in hospitality.
• Strong analytical, organizational, communication, and people skills.
• Ability to adapt quickly to new technologies and procedures.

Responsibilities

• Provide first level contact and convey resolutions to customer issues.
• Properly escalate unresolved queries to the next level of support.
• Track, route, and redirect problems to correct resources.

Skills

Customer service orientation

Fluency in English

Fluency in German

Analytical skills

Organizational skills

Education

Experience in hospitality or completed hospitality school

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

ZOHO Desk

JIRA

Job description

Shiji Group is seeking a Help Desk Specialist in Katowice to provide exceptional customer service and support. The position requires managing customer requests, diagnosing issues, and ensuring timely resolutions within service level agreements.

Ideal candidates will be fluent in English and German, have experience in hospitality, and excellent communication skills. The role includes working in a 3-shift model and is office-based.