Helpdesk Agent

your Jared; Warszawa; On-site; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Private healthcare

Hybrid work model

Job summary

Envipco is seeking skilled technical support professionals to assist users of reverse vending machines. You will diagnose hardware and software issues, provide remote support, and collaborate with field technicians for on-site interventions.

You will guide stores and collection points on daily operation, document procedures, and help improve machine reliability. A hybrid work model is offered after probation, with private healthcare as part of the benefits.

Qualifications

• Experience in a technical support / help desk role, automation or vending machines is a plus.
• Basic electronics and automation knowledge to diagnose hardware faults.
• Ability to work with Windows, Linux, and MS Dynamics 365.
• Strong communication and ability to explain issues to non-technical users.

Responsibilities

• Handle requests from users of RVM machines via phone, email, and ticketing.
• Diagnose hardware and software issues in machines and interfaces.
• Provide remote technical support by analyzing logs and updating software.
• Coordinate with field service for on-site interventions.
• Create and update technical documentation and user manuals.
• Monitor machine status and suggest reliability improvements.

Skills

Technical support

Automation troubleshooting

Remote support

English (B2)

Polish (native)

Communication

Time management

Tools

Windows

Linux

MS Dynamics 365

MS Office

Job description

About Us

Envipco is a leading reverse vending machine (RVM) technology company with over four decades of experience providing machines that directly enable consumers to recycle their beverage containers and collect a deposit refund. We are looking for skilled, experienced, and hardworking team members who share our core values and care about things like sustainability, setting high goals, teamwork, integrity, accountability, quality, and a commitment to customer satisfaction. As we continue to grow and expand our Global Business, we're looking for people to grow along with us! Envipco offers a high energy, fast-paced environment with excellent growth opportunities.

Responsibilities

• Receiving requests from users of RVM machines (by phone, email, ticketing system).
• Diagnosing problems related to hardware (sensors, input modules, touchscreen) and software (machine control, user interface, integration with external systems).
• Providing remote technical support: analyzing machine logs, resetting devices, updating RVM software.
• Cooperating with the field service team in escalating issues that require on-site service intervention.
• Providing guidance to users (stores, collection points) on daily machine operation, basic maintenance, and fault reporting.
• Creating and updating technical documentation, user manuals, and procedures for customers and service technicians.
• Monitoring machine status and suggesting improvements related to reliability and operational efficiency.

Requirements

• Experience in a technical support / help desk role (experience in automation, vending machines, or industrial equipment is an asset).
• Basic knowledge of electronics and automation, with the ability to diagnose hardware faults.
• Ability to work with operating systems and device software (Windows, Linux, Microsoft Dynamics).
• Knowledge of MS Office (knowledge of MS Dynamics 365 is a strong advantage).
• Ability to work remotely and use remote access tools (remote desktops, VPN).
• Strong communication skills: patience, empathy, and the ability to clearly explain technical issues to non-technical users.
• Ability to work independently and good time-management skills.
• Good command of English (minimum B2 level) — reading technical documentation and communicating with an international team.
• Native or fluent Polish — providing support to Polish-speaking customers.

We Offer

• Stable employment in an international technology company.
• Technical and product training related to Envipco machines.
• Opportunities for professional development in an international organization.
• Attractive salary and benefits package (private healthcare).
• Flexible work model (hybrid) after the probation period.
• Work tools: laptop and access to remote systems.
• All necessary working tools.

We are committed to building diverse teams and creating opportunities for talented individuals to grow their careers with us.