Head of Strategic Projects

Aduna Global, LLC; Warszawa; Hybrid; PLN 320,000 - 520,000; Full time

Benefits offered by this job

Employment contract

Hybrid work Poland

Private medical care

Life insurance

Multisport card

Unlimited PTO

Job summary

Aduna Global, LLC is seeking a senior subject matter expert to establish new capabilities at the intersection of commercial objectives, technical onboarding and customer support. You will translate strategic ideas into business-value outcomes and shape how Aduna services are onboarded, delivered and supported in the mid- to long-term.

You will drive high-impact programs, influence executives and customers, and help extend the Network API ecosystem on a global scale.

Qualifications

• Deep Network API expertise or equivalent experience from complex as-a-Service environments.
• Strong business understanding and commercial acumen, with ability to connect technical and operational decisions to business outcomes.
• Experience with large-scale, public-cloud deployments of as-a-Service platforms.
• Ability to communicate, influence and build alignment across executives, customers, commercial stakeholders and engineers.

Responsibilities

• Drive strategic projects that create step changes in Service team efficiency, speed and customer experience.
• Constructively challenge the status quo, identify opportunities and turn ideas into practical improvements across existing teams and ways of working.
• Drive high-impact customer projects that enable Aduna to capture important revenue opportunities and deliver successful customer outcomes.
• Help shape how Aduna uses AI to improve speed, efficiency, quality and operational oversight.

Skills

Deep Network API

Business acumen

Public-cloud deployments

Communication & alignment

Job description

All Together, Extraordinary

adunaglobal.com

Aduna is the Connector of networks, bringing together leading telecom operators and technology partners to simplify global access to Network APIs. Through a single, unified platform, we enable businesses and developers to build more secure, seamless and innovative digital services.

The Service team at Aduna is looking for a senior subject matter expert and hands-on change-maker who can establish new capabilities at the intersection of commercial objectives, technical onboarding and customer support. You have a proven track record of going beyond incremental improvements to create step changes in customer experience, speed and operational efficiency.

The role of Head of Strategic Projects in the Aduna Service team is ideal for a Network API subject matter expert who combines deep domain expertise with a broad, cross-functional perspective. You know how to turn complex challenges into actionable solutions and, importantly, how to bring stakeholders together to deliver tangible outcomes.

This role is for someone with a genuine curiosity about how things work, including at a detailed level, and the ambition to use that understanding to break new ground. You combine business, technical and operational experience and will help shape how Aduna services are onboarded, delivered and supported over the mid- to long-term. You have a proven track record of translating strategic ideas into business-value outcomes, particularly in complex initiatives requiring strong cross-functional stakeholder involvement.

What You’ll Do

• Drive strategic projects that create step changes in Service team efficiency, speed and customer experience, going beyond incremental improvement.
• Constructively challenge the status quo, identify opportunities and turn ideas into practical improvements across existing teams and ways of working.
• Drive high-impact customer projects that enable Aduna to capture important revenue opportunities and deliver successful customer outcomes.
• Help shape how Aduna uses AI to improve speed, efficiency, quality and operational oversight.

What You Bring

• Deep Network API expertise, or equivalent experience from complex as-a-Service environments.
• Strong business understanding and commercial acumen, with the ability to connect technical and operational decisions to business outcomes.
• Experience with large-scale, public-cloud deployments of as-a-Service platforms.
• The ability to communicate, influence and build alignment across executives, customers, commercial stakeholders and engineers.

Why Join Aduna?

• You’ll have the opportunity to influence and shape the emerging Network API ecosystem on a global scale.
• You’ll have the mandate to challenge established ways of working and create barrier-breaking solutions to long-standing problems.

What We Offer

• Employment contract providing security and transparency.
• Hybrid work model: in Poland (3 days in Łódź office for residents, more flexibility schedule for other locations)
• Private medical care, life insurance, and Multisport card.
• Unlimited paid time off.

Aduna is committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds who are passionate about driving the next wave of innovation in telecommunications.