Head of Client Digital Experience

Brown Brothers Harriman; Kraków; Hybrid; PLN 350,000 - 550,000; Full time

Benefits offered by this job

Culture Celebration Day

Community Service Day

Private medical care

Life Insurance

Employee Assistance Program

Professional trainings

Wellbeing Program

Onboarding Program

Job summary

Brown Brothers Harriman in Kraków is seeking a Head of Client Digital Experience to define the strategy and own the performance of the client digital ecosystem. You will guide BBH Infuse and related digital channels, ensuring a coherent portfolio and accessible, high-quality client experiences.

You will lead a multidisciplinary team, partner with business, product, and technology leaders, and drive measurable improvements through client insights and analytics.

Qualifications

• Experience leading client-facing digital products in regulated environments.
• Strong knowledge of digital platforms, UX, design systems, APIs and analytics.
• Ability to influence senior stakeholders across business, technology and operations.
• Background in financial services or asset management is a plus.

Responsibilities

• Lead the strategy and roadmap for BBH’s client digital ecosystem, driving innovation, adoption, and exceptional client experiences across digital channels.
• Oversee the development and evolution of digital platforms, ensuring consistent, accessible, and seamless experiences.
• Partner with business, product, and technology leaders to deliver scalable digital capabilities that enhance client engagement and outcomes.
• Use client insights, analytics, and market trends to measure performance and continuously improve the digital experience.
• Build and lead a high-performing team of product, user experience, and analytics professionals with governance across the organization.
• Drive portfolio investment and prioritization decisions balancing innovation and long-term growth.

Skills

Leadership

Digital PM

APIs

Analytics

Stakeholder mgmt

Job description

At BBH, Partnership is more than a form of ownership-it's our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what's next, this is the right place to build a fulfilling career.

Head of Client Digital Experience

Location: Kraków

Hybrid model: Hybrid model 3 days per week in the office /2 days for a parent of a child up to 4 years old

Our firm’s evolution mirrors the story of global finance adapting to navigate the challenges of expanding markets. Navigating these challenges requires someone who is driven to get things done and views obstacles as an exciting challenge that demand a creative solution. Above all, we seek someone who takes great pride in their work and is inspired and motivated by their role in protecting and enhancing our client’s growth. Today, just as when our doors first opened over 200 years ago, partnership represents more than just a form of ownership. It’s our entire approach to doing business - one we believe is unique in the industry.

Brown Brothers Harriman is currently recruiting for a Head of Client Digital Experience to join the Product Transformation Discipline within the Investor Services business. This is high-impact leadership role to define the strategy, roadmap and own the performance of the client digital ecosystem through which clients access and use BBH products and services.

The role has direct accountability for BBH Infuse ®, BBH’s primary authenticated client portal, and leads the holistic roadmap connecting BBH Infuse®, product applications, shared digital capabilities, and APIs as complementary client access channels. This leader will ensure the ecosystem evolves as a coherent portfolio and delivers a consistent, accessible, and high-quality client experience.

Key responsibilities

• Lead the strategy and roadmap for BBH’s client digital ecosystem, driving innovation, adoption, and exceptional client experiences across digital channels.
• Oversee the development and evolution of digital platforms, ensuring consistent, accessible, and seamless experiences through shared design standards and integrated solutions.
• Partner with business, product, and technology leaders to deliver scalable digital capabilities that enhance client engagement, connectivity, and business outcomes.
• Use client insights, analytics, and market trends to measure performance, identify opportunities, and continuously improve the digital experience.
• Build and lead a high-performing team of product, user experience, and analytics professionals while establishing effective governance and operating models across the organization.
• Drive portfolio investment and prioritization decisions, balancing innovation, modernization, and long-term strategic growth across the digital ecosystem.

Knowledge and skills

• Extensive leadership experience managing client-facing digital products, platforms, or ecosystems within complex and highly regulated environments.
• Strong expertise in digital platforms, user experience, design systems, digital analytics, APIs, and connected application ecosystems.
• Demonstrated ability to lead multidisciplinary teams and influence senior stakeholders across business, technology, operations, and client-facing functions.
• Experience in financial services, asset servicing, asset management, or a similar B2B environment preferred; service design expertise is a plus.

What we offer

• To encourage cultural awareness and philanthropy, BBHers have 1 Culture Celebration Day and 1 Community Service Day in addition to their paid standard vacation allowance
• Task based working system
• Private medical care
• Life Insurance
• Employee Assistance Program - offering independent and confidential counselling services for you and your family. You can get support for topics including family, marriage and relationships, finances, and legal issues.
• Professional trainings and qualification support
• Wellbeing Program
• Online Social Fund benefit platform
• Social, sport and integration events
• Onboarding Program for new hires

We value diverse experiences

We value diverse experiences and transferrable skillsets. If your career hasn't followed a traditional path, includes alternative experiences, or doesn't meet every qualification or skill listed in the job description, please do go ahead and apply.

About BBH

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.

We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development - so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice-creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another.

We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often-pushing the boundaries of innovation. As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to-day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.

Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially.