Guest Relations Teammate

TEAM FX; Poland; Remote; PLN 48,000 - 72,000; Full time

Job summary

Under Armour Performance Center seeks a Guest Relations Teammate to welcome teammates and guests, manage front-desk operations, and promote fitness services. You will assist check-ins, answer questions, and support daily facility activities with energy and professionalism.

Build authentic relationships, lead tours, promote personal training and events, and ensure a clean, organized workplace. Strong communication and teamwork are essential, with flexibility for evenings/weekends.

Qualifications

• High School diploma or equivalent required.
• Strong customer-service and communication skills essential.
• Experience with CRM systems and basic computer apps.

Responsibilities

• Manage front-desk operations and member check-ins.
• Answer questions and provide information on programs.
• Promote fitness services, events, and wellness programs.
• Maintain a clean, welcoming facility environment.
• Assist with outreach and engagement activities.

Skills

Customer service

Team player

Time management

Communication

Interpersonal skills

Education

High School diploma

Tools

Google Suite

CRM software

Lead generation systems

Job description

Description

The Guest Relations Teammate creates a welcoming, high-energy, and exceptional experience for Under Armour teammates and guests at the Performance Center. This role is responsible for supporting daily front-desk and facility operations while helping drive participation in fitness, recovery, personal training, group exercise, events, and wellness programming. The ideal candidate has a genuine passion for helping others, building relationships, and creating a positive corporate wellness experience.

Guest Experience & Engagement

• Welcome Under Armour teammates and guests, assist with check-ins, and answer membership and facility questions.
• Build authentic relationships with members and encourage ongoing participation in available fitness and wellness offerings.
• Lead facility tours and introduce teammates to personal training, group exercise, recovery services, events, and other engagement opportunities.
• Support Under Armour activation and engagement goals through proactive outreach, event promotion, and personalized member follow-up.
• Communicate current programs, promotions, schedules, and important facility updates clearly and enthusiastically.
• Encourage member feedback and help ensure concerns are addressed promptly and professionally.

Essential Job Functions

• Maintain a clean, organized, welcoming, and “stage-ready” fitness-center environment; complete daily facility inspections and assigned cleaning responsibilities.
• Accurately manage check-ins, scheduling, member notes, and other transactions within applicable CRM and lead-generation systems.
• Respond to member, guest, and prospect inquiries by phone, email, and in person.
• Support outreach efforts to prospective and existing members, including phone calls, follow-up, referrals, and program reminders.
• Maintain knowledge of the Performance Center’s services, equipment, wellness programs, policies, and Under Armour-specific offerings.
• Participate in daily huddles, coaching, team meetings, and activation planning with the Senior Team Lead and Corporate Fitness Manager.
• Follow all company and client policies, procedures, and safety standards.

Ideal Candidate

A positive, dependable teammate with excellent communication and customer-service skills; an interest in fitness and wellness; and a passion for helping people feel seen, supported, and motivated.

Requirements

Skills and Experience:

• High School diploma, or equivalent.
• Must be a passionate team player.
• Proficiency in computer applications including Google Suite and database applications, specifically CRM software systems and lead generation systems.
• Ability to multi-task with strong time management skills.
• Ability to complete assignments and responsibilities accurately and in a timely manner, often with strict and/or conflicting deadlines.
• Strong interpersonal, communication, and motivational skills.
• Must have exceptional strong customer service experience and skills.

Physical:

• Must be able to work evenings, weekends and holidays, if needed.
• Must frequently lift 25 pounds or more.
• Must be able to be on feet for at least eight hours per day, if needed.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.