Group Senior Quality Improvement Specialist

ROCKWOOL International A/S; Poznań; On-site; PLN 180,000 - 270,000; Full time

Benefits offered by this job

Permanent contract after probation

Private Medical Care

Home office subsidy

Wellbeing program

Extra Day Off

Office in Poznań

Canteen subsidy

Job summary

ROCKWOOL International A/S in Poznań is seeking a senior quality professional focused on solving critical problems and influencing cross-functional teams. You will analyze customer complaints, quality data and manufacturing processes to drive data-backed improvements from root cause to verified results.

The role requires hands-on problem solving with stakeholders from Quality, Production, Product Management and R&D, traveling as needed to support sites and promote preventive controls across the

Qualifications

• Experience with structured problem solving and quality methods.
• Ability to lead investigations and translate data into actions.
• Strong analytical mindset and pattern recognition.

Responsibilities

• Analyze customer complaints and quality data to identify patterns and opportunities.
• Lead RCA, FMEA and other quality investigations to identify root causes.
• Drive cross-functional quality improvements from problem definition to verified results.
• Provide hands-on support to manufacturing sites for complex quality problems.
• Support quality audits, maturity assessments and embedding customer-centric practices.

Skills

Root Cause Analysis

FMEA

CAPA

Quality Improvement

Statistics

Cross-functional Influence

English Proficiency

Education

Engineering or Quality-related education

Job description

What you will be doing:

This is a senior individual-contributor role focused on problem-solving and cross-functional influence. Your impact comes through analytical expertise, the ability to see patterns others miss, and your talent for bringing people together around solutions, not through direct people management. You'll have autonomy to prioritize critical quality challenges and drive improvements from data insight to verified results. In this role, you will: Analyze customer complaints, quality incidents and performance data to identify patterns, recurring problems and improvement opportunities: turning noise into signal. Connect customer needs and feedback with product specifications, product performance and manufacturing processes, ensuring the voice of the customer shapes how we design and make products. Lead structured investigations into significant and recurring quality problems using RCA, FMEA and other relevant Quality methods: getting to root cause, not just symptoms. Use statistics and quality data to distinguish meaningful signals from normal variation, turning findings into clear priorities and actionable recommendations. Drive cross-functional quality improvements from problem definition through implementation and verified results: bringing together colleagues from Quality, Production, Product Management, R&D and other functions to develop practical solutions. Provide hands-on support to manufacturing sites when significant or complex quality problems require Group Quality involvement, helping teams solve problems sustainably. Help identify product quality risks and use learning from customer claims and quality incidents to strengthen preventive controls and reduce future incidents. Support quality audits, maturity assessments and the implementation of Group Quality practices that embed customer-centric thinking across the organization. Contribute Quality expertise to major business and digital transformation initiatives affecting Quality processes, data and ways of working. Work across our Quality community to share learning and support adoption of improvements across the organization.

What you bring:

• Ability to travel minimum 40 days per year Significant senior-level Quality experience from an industrial manufacturing environment.
• Strong practical experience with structured problem solving, RCA, CAPA, FMEA and quality improvement.
• Experience analyzing customer complaints, quality performance and/or manufacturing data.
• Good understanding of statistics and the ability to apply it to real quality and manufacturing problems.
• A track record of taking complex problems from investigation through implemented and verified improvement.
• An analytical and structured approach, with the ability to turn complex information into clear conclusions and actions.
• Experience driving cross-functional work and influencing people without formal authority.
• Confidence working both with factory teams and senior stakeholders.
• Relevant technical, engineering or Quality-related education, or equivalent experience.
• Professional working proficiency in English.
• Your background could include roles such as Quality Manager, Customer Quality Manager, Senior Quality Engineer or Quality Improvement/Excellence professional.
• You may already lead a Quality team today but want to move closer to hands-on problem solving and improvement while retaining significant international scope and influence

What we offer:

By joining our team, you become a part of the people-centric work environment of a Danish company. We offer you a competitive salary, permanent contract after the probation period, development package, team building events, activity-based office in Poznan's city center in the new prestigious office building - Nowy Rynek. The building is recognized as a building without barriers, which means that it is fully adapted to the needs of people with disabilities. Our compensation package on employment contracts includes: An office-first approach Adaptable Hours: start your workday anytime between 7:00 AM and 9:00 AM Home office subsidy; Private Medical Care Multikafeteria MyBenefit Wellbeing program Extra Day Off for voluntary activities ... and while in the office you can also use modern office space with beautiful view and high standard furniture, bicycle parking facilities & showers, chill-out rooms with PlayStation, football table, pool table, board games, subsidized canteen.

Diverse and Inclusive Culture:

We want all our people to feel valued, respected, included and heard. We employ 79 different nationalities worldwide and are committed to providing equal opportunities to all employees, promote diversity, and work against all forms of discrimination among ROCKWOOL employees.

At ROCKWOOL, you will experience a friendly team environment. Our culture is very important to us. In fact, we refer to our culture as \"The ROCKWOOL Way\". This is the foundation in which we operate and is based upon our values of ambition, responsibility, integrity and efficiency.

At ROCKWOOL Group, we are committed to enriching the lives of everyone who experiences our products and services. We help our customers and communities tackle many of today’s biggest sustainability and development challenges, from energy consumption and noise pollution to fire resilience, water scarcity, and flooding. Our product range reflects the diversity of the world’s needs, while supporting our stakeholders in reducing their own carbon footprint. Stone wool is a fully recyclable, versatile material that forms the basis of all our businesses.

Stone wool is a fully recyclable, versatile material that forms the basis of all our businesses. With ~11,800 dedicated colleagues in 37 countries and sales in more than 120, we are the world leader in stone wool products, from building insulation to acoustic ceilings, external cladding systems to horticultural solutions, customised stone wool insulation components for other manufacturers’ products and systems (OEM), to insulation for the process industry and marine & offshore.

Ready to help build a better future for generations to come? Join us and make a difference! http://www.rockwool.com/group/about-us/careers/