Group Senior Quality Improvement Specialist

ROCKWOOL Group; Poznań; On-site; PLN 180,000 - 260,000; Full time

Benefits offered by this job

Home office subsidy

Private Medical Care

Multikafeteria MyBenefit

Wellbeing program

Extra Day Off

Job summary

ROCKWOOL Group in Poznań, Poland, seeks a Group Senior Quality Improvement Specialist to translate customer feedback, quality data and recurring problems into measurable improvements at scale. The role sits in a global Quality community collaborating with manufacturing sites, product management, R&D and technical functions.

The Senior IC role emphasizes problem-solving, data insight and cross-functional influence, with up to 40 days of travel per year and a path to strengthen preventive controls

Qualifications

• Significant senior-level quality experience in industrial manufacturing.
• Proficient in structured problem solving including RCA, CAPA, and FMEA.
• Experience analyzing customer complaints and quality data.
• Strong understanding of statistics applied to manufacturing problems.
• Proven ability to influence cross-functional teams without formal authority.
• Professional working proficiency in English.

Responsibilities

• Analyze complaints, incidents, and data to identify patterns and opportunities.
• Link customer needs with product specs and manufacturing processes.
• Lead structured investigations using RCA, FMEA, and related methods.
• Use statistics to distinguish signals from variation and set priorities.
• Drive cross-functional improvements from definition to verified results.
• Provide hands-on support to manufacturing sites for complex issues.
• Identify product quality risks and strengthen preventive controls.
• Support quality audits, maturity assessments and standardization.
• Contribute to major business and digital transformation initiatives impacting quality.
• Share learnings across the quality community.

Job description

We are seeking a Group Senior Quality Improvement Specialist based at our office in Poznań, Poland to help turn customer feedback, quality data and recurring problems into measurable and lasting improvements across ROCKWOOL.

Ready to help build a better future for generations to come?

In an ever-changing, fast paced world, we owe it to ourselves and our future generations to live life responsibly. At ROCKWOOL, we work relentlessly to enrich modern living through our innovative stone wool solutions.

Join us and make a difference!

Your future team:

You will join a small, influential Group Quality team with global responsibility. This is a rare opportunity to shape quality standards and practices across ROCKWOOL while becoming part of a vibrant Quality community that spans countries, factories, and functions. You’ll collaborate closely with manufacturing sites, factories, and colleagues across Quality, Production, Product Management, R&D and technical functions to prevent quality problems and strengthen how we manage product quality risks at scale.

What you will be doing:

This is a senior individual-contributor role focused on problem-solving and cross-functional influence. Your impact comes through analytical expertise, the ability to see patterns others miss, and your talent for bringing people together around solutions, not through direct people management. You’ll have autonomy to prioritize critical quality challenges and drive improvements from data insight to verified results.

In this role, you will:

• Analyze customer complaints, quality incidents and performance data to identify patterns, recurring problems and improvement opportunities: turning noise into signal.
• Connect customer needs and feedback with product specifications, product performance and manufacturing processes, ensuring the voice of the customer shapes how we design and make products.
• Lead structured investigations into significant and recurring quality problems using RCA, FMEA and other relevant Quality methods: getting to root cause, not just symptoms.
• Use statistics and quality data to distinguish meaningful signals from normal variation, turning findings into clear priorities and actionable recommendations.
• Drive cross-functional quality improvements from problem definition through implementation and verified results: bringing together colleagues from quality, production, product management, R&D and other functions to develop practical solutions.
• Provide hands‑on support to manufacturing sites when significant or complex quality problems require Group Quality involvement, helping teams solve problems sustainably.
• Help identify product quality risks and use learning from customer claims and quality incidents to strengthen preventive controls and reduce future incidents.
• Support quality audits, maturity assessments and the implementation of Group Quality practices that embed customer‑centric thinking across the organization.
• Contribute quality expertise to major business and digital transformation initiatives affecting quality processes, data and ways of working.
• Work across our quality community to share learning and support adoption of improvements across the organization.

What you bring:

• Ability to travel minimum 40 days per year
• Significant senior‑level quality experience from an industrial manufacturing environment.
• Strong practical experience with structured problem solving, RCA, CAPA, FMEA and quality improvement.
• Experience analyzing customer complaints, quality performance and/or manufacturing data.
• Good understanding of statistics and the ability to apply it to real quality and manufacturing problems.
• A track record of taking complex problems from investigation through implemented and verified improvement.
• An analytical and structured approach , with the ability to turn complex information into clear conclusions and actions.
• Experience driving cross-functional work and influencing people without formal authority.
• Confidence working both with factory teams and senior stakeholders.
• Relevant technical, engineering or quality‑related education, or equivalent experience.
• Professional working proficiency in English.

Your background could include roles such as Quality Manager, Customer Quality Manager, Senior Quality Engineer or Quality Improvement/Excellence professional. You may already lead a quality team today but want to move closer to hands‑on problem solving and improvement while retaining significant international scope and influence

What we offer:

By joining our team, you become a part of the people-centric work environment of a Danish company. We offer you a competitive salary, permanent contract after the probation period, development package, team building events, activity-based office in Poznan’s city center in the new prestigious office building - Nowy Rynek. The building is recognized as a building without barriers, which means that it is fully adapted to the needs of people with disabilities.

Our compensation package on employment contracts includes:

• An office-first approach
• Adaptable Hours: start your workday anytime between 7:00 AM and 9:00 AM
• Home office subsidy;
• Private Medical Care
• Multikafeteria MyBenefit
• Wellbeing program
• Extra Day Off for voluntary activities

... and while in the office you can also use modern office space with beautiful view and high standard furniture, bicycle parking facilities & showers, chill-out rooms with PlayStation, football table, pool table, board games, subsidized canteen.

Who we are:

At ROCKWOOL, everything we do is based on releasing the natural power of stone to enrich modern living. We help our customers and communities tackle many of today’s biggest sustainability and development challenges, from energy consumption and noise pollution to fire resilience, water scarcity and flooding. Our product range reflects the diversity of the world’s needs, while supporting our stakeholders in reducing their own carbon footprint.

Stone wool is a recyclable, versatile material that forms the basis of all our businesses. With ~11,800 dedicated colleagues in 37 countries and sales in more than 120, we are the world leader in stone wool products, from building insulation to acoustic ceilings, external cladding systems to horticultural solutions, customised stone wool insulation components for other manufacturers’ products and systems (OEM), to insulation for the process industry and marine & offshore.

Sustainability is central to our business strategy. ROCKWOOL was one of the first companies to commit to actively contributing to the United Nations Sustainable Development Goals (SDG’s) framework and are actively committed to 11 SDGs, including SDG 14, Life Below Water. Through our partnership with the One Ocean Foundation and in connection with our sponsorship of the Denmark SailGP team, we will help raise awareness around ocean health challenges in an effort to accelerate solutions to protect it.

Diverse and Inclusive Culture:

We want all our people to feel valued, respected, included and heard. We employ 79 different nationalities worldwide and are committed to providing equal opportunities to all employees, promote diversity, and work against all forms of discrimination among ROCKWOOL employees. At ROCKWOOL, you will experience a friendly team environment. Our culture is very important to us. In fact, we refer to our culture as "The ROCKWOOL Way". This is the foundation in which we operate and is based upon our values of ambition, responsibility, integrity and efficiency.