AI-Driven Customer Support Engineering Manager

Bolt; Warszawa; Hybrid; PLN 420,000 - 660,000; Full time

Benefits offered by this job

Stock options

Wellness program

Sabbatical after 5 years

Annual company events

Hybrid work model with 12 in-office/mo

Job summary

Bolt in Warsaw is seeking an experienced Engineering Manager to lead and grow a group of engineering managers and senior engineers in a cross-functional team of 25–30 people.

You will set the group's technical direction, drive AI and automation initiatives, and partner with CS, Product, Analytics and Design. The role offers stock options, wellness perks, a sabbatical after five years, and a hybrid work model with at least 12 in-office days per month.

Qualifications

• Proven ability to lead and scale senior engineers and managers.
• Strong track record of delivering AI/automation projects.
• Excellent stakeholder management across product, design, analytics, and CS.

Responsibilities

• Lead and grow a group of engineering managers and senior engineers (≈25–30 people).
• Set the group's technical direction across AI, automation, and knowledge systems.
• Increase automation rates while maintaining quality with guardrails and metrics.
• Partner with CS, Product, Analytics, and Design on cross-functional initiatives.

Skills

Engineering leadership

Hiring & people management

Cross-functional collaboration

AI systems

Architecture reviews

Data-driven decisions

Guardrails & governance

Mentoring

Job description

Bolt in Warsaw is seeking an experienced Engineering Manager to lead and grow a group of engineering managers and senior engineers in a cross-functional team of 25–30 people.

You will set the group's technical direction, drive AI and automation initiatives, and partner with CS, Product, Analytics and Design. The role offers stock options, wellness perks, a sabbatical after five years, and a hybrid work model with at least 12 in-office days per month.