Google Workspace IT Engineer — AI-Enhanced Support

Joinimagine; Województwo mazowieckie; On-site; PLN 150,000 - 210,000; Full time

Benefits offered by this job

Global collaboration

Modern tech stack

Warsaw centre access

Job summary

HelloFresh, Warsaw-based HelloTech, is seeking an experienced Google Workspace Administrator to maintain and optimize our Google Workspace environment for employees across the Group. You will be the go-to person for L2 issues, helping teams leverage AI features and streamline workflows.

You will join the IT team in Warsaw, with a focus on reliability, self-service improvements, and strong cross-functional collaboration across the HelloFresh technology backbone.

Qualifications

• 2-4+ years hands-on experience administering Google Workspace in production
• Professional Google Workspace Administrator Certification is required
• Hands-on familiarity with Gemini and AI features in Google Workspace
• Strong understanding of Gmail, Drive, Calendar, Sites, Meet admin settings and IAM controls

Responsibilities

• Serve as the primary escalation point for L2 Google Workspace queries (Gmail, Drive, Calendar, Sites, Meet)
• Troubleshoot and resolve complex user issues with clear communication
• Assist employees in adopting Gemini for Google Workspace and AI features
• Handle day-to-day data support tasks: restore files, transfer ownership
• Analyze ticket trends and suggest process improvements
• Write internal docs and knowledge base articles
• Liaise with Google support and third-party vendors when escalation is needed

Skills

Advanced Problem-Solving

Excellent Communication

Strong Collaboration

Time Management

Education

Google Workspace Administrator Certification

Tools

Google Workspace Admin

Gmail/Drive/Calendar

Gemini AI features

DNS SPF DKIM DMARC

IAM controls

Job description

HelloFresh, Warsaw-based HelloTech, is seeking an experienced Google Workspace Administrator to maintain and optimize our Google Workspace environment for employees across the Group. You will be the go-to person for L2 issues, helping teams leverage AI features and streamline workflows.

You will join the IT team in Warsaw, with a focus on reliability, self-service improvements, and strong cross-functional collaboration across the HelloFresh technology backbone.