IT engineer for Google Workspace

HelloFresh; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Доступ к офису в Варшаве

Job summary

HelloFresh ищет IT-специалиста по Google Workspace в центр Варшавы. Ваша задача — быть основным звеном поддержки L2 по Gmail, Drive, Calendar, Sites и Meet, решать нестандартные задачи и помогать сотрудникам использовать новые функции Gemini и ИИ в Gmail, Docs, Slides и Meet.

Требуется 2–4+ года опыта в администрировании Google Workspace, сертификация администратора Google Workspace и свободное владение английским. Предлагаются развязки и доступ к центру в Варшаве.

Qualifications

• 2–4+ years of hands-on experience administering Google Workspace in production.
• Strong knowledge of Gmail, Drive, Calendar, Sites and Meet, including admin settings and sharing.
• Experience with user- and group-level administration, provisioning and account lifecycle.

Responsibilities

• Serve as the primary escalation point for L2 Google Workspace queries.
• Troubleshoot and resolve complex user issues and communicate with requesters.
• Support employees adopting Gemini for Google Workspace and train teams on AI features.
• Restore files and transfer ownership when employees leave or change teams.
• Analyze ticket trends and improve support processes and documentation.
• Liaise with Google support and vendors for escalations.

Skills

Fluent English

Education

Google Workspace Administrator Certification

Tools

Google Workspace

Gmail

Drive

Calendar

Sites

Meet

IAM controls

Gemini AI

Job description

Описание

HelloFresh provides meal kits, ready-to-eat meals, and specialty food offerings through a subscription-based, direct-to-consumer model. Its HelloTech organization builds the digital products and internal platforms that support the customer experience, personalization, pricing, forecasting, and supply chain operations.

Задачи

Serve as the primary escalation point for L2 Google Workspace queries, including Gmail, Drive, Calendar, Sites, Meet, and related core services Troubleshoot and resolve complex, non-standard user issues, communicating clearly and promptly with requesters Support employees adopting Gemini for Google Workspace by answering questions, sharing best practices, and helping teams use AI-assisted features in Gmail, Docs, Slides, and Meet Restore files and folders and transfer file ownership when employees leave or change teams Analyze recurring ticket trends and propose improvements to support processes, SOPs, and self-service documentation Write and maintain internal documentation and knowledge base articles for end users and IT staff Liaise with Google support and third-party vendors on issues requiring escalation beyond L2

Требования

• 2–4+ Years of hands-on experience administering Google Workspace in a production environment, ideally at mid-level scope
• Strong working knowledge of Gmail, Drive, Calendar, Sites, and Meet, including admin-side configuration, sharing settings, and IAM controls
• Practical experience with user- and group-level administration, provisioning, organizational units, and account lifecycle management
• Working understanding of email fundamentals, including DNS records (SPF, DKIM, DMARC), routing, and IMAP/SMTP concepts
• Google Workspace Administrator Certification
• Hands-on familiarity with Gemini and other Google Workspace AI features, and interest in exploring AI tools and helping others adopt them
• Strong analytical and problem-solving skills for diagnosing and resolving complex technical issues
• Fluent English and the ability to explain complex technical information clearly to non-technical audiences
• Ability to collaborate with cross-functional teams, including developers, product managers, and IT personnel
• Proven ability to manage time and prioritize tasks based on urgency and business impact

Условия

• Access to the Warsaw centre workspace, with showers, breakout zones, outdoor space, cycle parking, coffee, soft drinks, and fruit