Global TA Tech & Ops Lead (Hybrid)

Aon plc; Kraków; Hybrid; PLN 240,000 - 420,000; Full time

Job summary

Aon plc in Kraków is seeking a Global Technology Operations Manager – Talent Acquisition to drive modernisation of recruiting tech, data, and AI-enabled innovations across the globe.

The role collaborates with Talent Acquisition, HR, Technology, Legal and Compliance to deliver scalable, compliant, and user-friendly recruitment operations. The hybrid 50% Kraków-based position requires aligning with a US-based team’s hours.

Qualifications

• Significant experience in Talent Acquisition Operations, HR Technology, Recruiting Systems or related functions.
• Expertise managing and optimising enterprise recruiting technologies, including ATS and CRM platforms.
• Strong process improvement approach with experience simplifying complex workflows and driving operational excellence.
• Experience leading cross-functional projects involving technology, data, process design and organisational change.
• Understanding of recruiting-related compliance, data privacy and governance requirements.
• Strong analytical skills with the ability to leverage data and insights to drive decision making.
• Experience implementing or supporting AI-enabled recruiting technologies is highly desirable.
• Exceptional stakeholder management and communication skills, with the ability to influence across multiple functions and levels.
• Experience operating within a global, matrixed organisation is preferred.

Responsibilities

• Manage and optimise Talent Acquisition technology platforms, including ATS, CRM and related recruitment tools.
• Drive continuous improvement initiatives to streamline recruiting processes, increase efficiency and improve user experience.
• Lead the evaluation, implementation and governance of emerging TA technologies, including AI-enabled recruiting solutions.
• Establish strong governance and operational controls across recruiting systems, processes and data.
• Partner with Technology, Legal, Compliance and Risk teams to ensure all solutions meet regulatory, security and ethical standards.
• Monitor key operational metrics and find opportunities to improve recruiting effectiveness, technology adoption and process performance.
• Lead change management activities, including communications, training and adoption strategies for new tools and processes.
• Serve as a trusted advisor to Talent Acquisition leaders on technology, compliance, process optimisation and innovation.

Skills

Talent Acquisition Operations

HR Technology

ATS & CRM management

Process improvement

Cross-functional leadership

Data analysis

AI-enabled recruiting

Stakeholder management

Global matrixed teams

Tools

ATS

CRM

Job description

Aon plc in Kraków is seeking a Global Technology Operations Manager – Talent Acquisition to drive modernisation of recruiting tech, data, and AI-enabled innovations across the globe.

The role collaborates with Talent Acquisition, HR, Technology, Legal and Compliance to deliver scalable, compliant, and user-friendly recruitment operations. The hybrid 50% Kraków-based position requires aligning with a US-based team’s hours.