Global Social Media Analytics and Listening Manager

Schneider Electric; Warszawa; Hybrid; PLN 40,000 - 70,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Sports card

Performance bonus

Diverse team environment

Job summary

A global energy management firm is seeking a Social Media Analytics & Social Listening Manager in Warsaw. You will lead the analytics and insights for social media, employing tools like Sprinklr and Google Analytics. The ideal candidate has 8-10 years of experience in social analytics and must turn data into actionable insights for strategic purposes. This full-time position uses a hybrid model with benefits like private medical care and performance bonuses.

Qualifications

• 8-10+ years of experience in social media analytics, social listening, or digital analytics.
• Hands-on experience with Sprinklr, Google Analytics, Tableau, and Power BI.
• Strong understanding of social media platforms and audience behavior.

Responsibilities

• Lead global social media analytics framework and performance reporting.
• Implement social listening and brand intelligence programs.
• Translate complex data into clear, actionable insights.

Skills

Social media analytics

Data storytelling

Stakeholder management

Data visualization

Digital analytics

Tools

Sprinklr

Google Analytics

Tableau

Power BI

Job description

Location & commitments

• Full-time job, open-ended contract after 3 months trial period,
• Warsaw (office at Konstruktorska street),
• hybrid model (2x/week from the office).

Role Overview

We are looking for a Social Media Analytics & Social Listening Manager to lead measurements, insights, and intelligence across our global social media ecosystem. This role sits at the intersection of data, brand, translating social performance and listening insights into clear recommendations that shape content, campaigns, reputation management, and brand health.

You will be the global owner of social media analytics frameworks, dashboards, and social listening programs, leveraging tools such as Sprinklr, Google Analytics, Tableau, and Power BI to deliver actionable, decision‑ready insights.

Key Responsibilities

• Social Media Analytics & Measurement
  • Own the global social media analytics framework across all owned social media handles and employee advocacy.
  • Lead performance reporting, insight generation, and optimization recommendations across platforms.
  • Build, maintain, and evolve scalable dashboards and reports using Tableau and/or Power BI for teams.
  • Analyze trends across content formats, platforms, audiences, and markets to inform strategy.
  • Partner with relevant teams to connect social performance with downstream impact using Google Analytics.
• Social Listening & Brand Intelligence
  • Lead the global social listening program using Sprinklr, including keyword strategy, and listening governance.
  • Monitor brand sentiment, share of voice, emerging topics, and industry conversations across markets.
  • Deliver regular insights on brand health and opportunities, integrating listening outputs into broader brand and communications strategies.
  • Support issue and crisis monitoring in close collaboration with PR, crisis communications and cybersecurity teams.
  • Conduct competitor and industry benchmarking to inform positioning, messaging, and thought leadership.
  • Support Brand Health program to leverage social listening data at scale across countries.
• Strategic Insights & Storytelling
  • Translate complex data from Sprinklr, Google Analytics, Tableau, and Power BI into clear, compelling narratives.
  • Produce monthly, quarterly, and campaign‑specific insight reports with clear implications and recommendations.
  • Act as a strategic advisor to global and regional social media teams on how to improve performance based on insights.
• Tools, Process & Enablement
  • Act as the global subject‑matter expert for social media analytics and listening tools, including Sprinklr, Google Analytics, and BI platforms (Tableau / Power BI).
  • Define best practices, playbooks, and reporting standards for analytics and social listening across regions.
  • Evaluate new metrics, methodologies, and tool enhancements to evolve measurement maturity.

Qualifications & Experience

• 8–10+ years of experience in social media analytics, social listening, or digital analytics, preferably in a global or multi‑market environment.
• Hands‑on experience with the following tools is required:
  • Sprinklr (analytics, listening, reporting)
  • Google Analytics
  • Tableau and/or Power BI (dashboard creation, data visualization, storytelling)
• Strong understanding of social media platforms, algorithms, content formats, and audience behavior.
• Proven ability to turn data into insights and influence strategy and decision‑making.
• Experience with brand health measurement, sentiment analysis, and reputation monitoring is a strong plus.
• Excellent communication and stakeholder‑management skills in matrixed, global environments.

Languages

• Fluency in English (verbal and written).

What we offer?

• EXCITING JOB in an international company, which is leading the Digital Transformation of Energy Management and Automation, with significant market share.
• DEVELOPMENT - the opportunity to gain valuable work experience in a supportive team of professionals.
• ONBOARDING TRAININGS to help you find your way in our company.
• WIDE CHOICE OF BENEFITS - private medical care, life insurance, sports card, performance bonus, benefits cafeteria with the possibility to exchange points for selected products or services.
• BENEFITS FOR EMPLOYEES’ CHILDREN from the company's social fund.
• ADDITIONAL FAMILY LEAVE - for the birth of a child or adoption, to care for a family member or for bereavement (additional leave beyond the terms of labor law).
• PROJECT WORK OPPORTUNITY (e.g., ambassador programme, mentoring, digitisation projects).
• DIVERSE TEAM - working in a diverse team and the opportunity to use foreign languages in your daily work.
• ACCESS TO TRAINING PLATFORM - training tailored to your needs and career goals.
• PARTICIPATION IN CSR or SUSTAINABILITY PROJECTS - 1 fully paid volunteer day per year.
• EMPLOYEE REFERRAL PROGRAM - have a say in who you work with and get an attractive financial bonus.
• NO FORMAL DRESS CODE - we welcome people as they are and see diversity as a value to the company.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.